Right before the holidays, I had the privilege of meeting and interviewing Paul Chapman, CIO of Box.
Box is a cloud-based modern enterprise content management platform that allows people to securely share and access files across all devices. Box empowers organizations to share ideas, collaborate, and get work done faster. Today, over 60% of the Fortune 500 trust Box to manage their content in the cloud. Customers love Box because of their reliability, scalability, security, and great user experience.
During the interview, Paul mentioned that when he joined Box, they had invested in a lot of best-of-breed, cloud-based capabilities, but the company was not leveraging them to the full extent. “We had a number of tools and choices in place; they were rather confusing to employees, and also costly to the company. In addition, none of the services were integrated with Box, which is a first order principle for us,” states Paul. This led Box down the path of finding and selecting a modern, scalable, cloud-based unified communications platform that could natively integrate into their existing ecosystem of services, and cost-effectively scale with the Box business.
“RingCentral met all of our criteria. They were a born-in-the-cloud company with modern, intuitive services, proven scalability, and interoperability with the modern IT ecosystem, and a price point that was attractive. RingCentral also had the global reach to meet our Box in-region requirements,” Paul says. Additionally, he mentioned they are tracking 60–70% cost savings from their previous technology environment.
Today, Box uses RingCentral Office and Meetings globally for all employees. They use the Okta integration for Single Sign-on, Google integration for softphone, and Box integration for SMS and e-fax content sharing. Contact Center is planned in the next phase.
Paul’s IT team, led by Mark Schooley and Derek Datangel, report that the ease of deployment was key and ensured a smooth rollout of RingCentral at Box. Box employees felt that the mobile and web applications were intuitive, easy to use, and easy to adopt.
In his interview, IT Manager Mark Schooley mentions that “We selected RingCentral because we believe RingCentral is born in the cloud, the same way that Box was born in the cloud. It’s very important to us. It’s very deep in our DNA here at Box, and we believe that RingCentral lives and breathes that as well.”
Watch the Box story and learn more about their transformation.
Originally published Feb 15, 2017, updated Apr 18, 2021