As well as providing cornerstone business features like business phone service, video call, virtual call center, and conference call services, RingCentral Analytics is widely recognized as the leading solution for UCaaS insights. IT administrators love our analytics solutions because it’s simple to deploy and manage, helps them diagnose and resolve issues faster, and is a force multiplier for ROI.

We’re thrilled to announce that we’re bringing the same powerhouse analytics capabilities to line of business leaders with the general availability release of Line of Business Analytics.

With the transition from beta to general availability, we’ll introduce new packaging and pricing, enhanced data retention flexibility, and a new name: RingCentral Business Analytics.

What is RingCentral Business Analytics?

Business Analytics provides insights to line of business leaders in departments like sales, support, marketing, and more. These insights empower them to make data-driven decisions that can boost revenue and reduce costs.

It’s also customizable so you can measure and optimize what matters to you. Sharing reports is effortless and there’s no need to download additional software, simplifying the process of democratizing data within your organization.


What’s new now that Business Analytics is generally available?

Packages that fit your needs

During the beta period, our teams worked to make major improvements to the solution. It’s now more flexible, secure, and data-rich than ever.

We also heard feedback from our beta customers about the tools and data that mattered most to them. Some needed basic reporting while others needed a comprehensive tool.

As a result, there will be two different Business Analytics packages available to you. Business Analytics Essentials offers powerful, out-of-the-box insights to line of business leaders that don’t need customized dashboards or filters. Business Analytics Essentials will eventually replace Performance Reports, a solution that enables you to combine user, queue, and call activity to evaluate performance.

Business Analytics Pro will be the choice for those that need an ever richer set of data and more customization. Users will be able to customize dashboards and filters, create custom KPIs, and choose longer data retention periods for even greater historical perspective.

Both Business Analytics Essentials and Business Analytics Pro are included in many RingCentral solutions. Find your RingCentral package in the chart below to see which version you’re entitled to:

Legacy Packages Current Packages
Essentials Standard Premium Ultimate Core Advanced Ultra
Business Analytics Essentials

(6 months storage)

 ⚪ ⚫ ⚫ ⚫ ⚪ ⚫ ⚫
Business Analytics Pro

(1 year storage)

 ⚪ Add-on Add-on ⚫ ⚪ Add-on ⚫
Data retention periods

24, 36 months (Requires Pro)

 ⚪ Add-on Add-on Add-on ⚪ Add-on Add-on

⚪ Requires package upgrade ⚫ Included

Feature comparison between Essentials and Pro

To understand the differences between the Business Analytics packages, here’s a high-level feature comparison:

Business Analytics Essentials Business Analytics Pro
Pre-built dashboards ⚫ ⚫
Global dashboards filters ⚫ ⚫
Custom dashboard ⚫
Widget-level filters ⚫
Comprehensive metrics Limited ⚫
Custom KPIs ⚫
Custom widgets ⚫
Private, public and & dashboard sharing ⚫
6 months storage included ⚫ ⚫
12 months storage included ⚫
24- 36-month storage option (add-on) ⚫

Longer data retention for more powerful insights

Storing your communications data for an extended time can serve many purposes. You may need to archive data for compliance or discovery purposes. You can also discover historical trends, forecast demand, and staff with greater accuracy by leveraging your communications data. With Business Analytics Pro, you can store up to 36 months of data to meet your needs.

Your next steps with RingCentral Business Analytics

Business Analytics Pro has been available in beta to customers across companies of all sizes and industries. As we complete the beta phase, Business Analytics Pro will become generally available on May 15, 2026.

At that time, access to Business Analytics Pro will be aligned to your RingEX edition. Customers will be entitled based on their current plan, with Business Analytics Pro included in Ultra and Customer Engagement Bundle tiers, and Business Analytics Essentials included in other tiers.

If you would like to continue using Business Analytics Pro and it is not included in your current plan, please contact your RingCentral account representative to review available options.

RingCentral Essentials and Core customers

RingCentral Business Analytics is not included in RingCentral Essentials and Core packages. For continued access after your renewal, you’ll need to choose a RingCentral package that best aligns with your Business Analytics needs.

RingCentral Standard, Premium, and Advanced customers

Business Analytics Essentials with six months of storage is included with these packages. For continued access to Business Analytics Pro or longer data retention periods, upgrade to RingCentral Ultra or purchase it as an add-on.

RingCentral Ultimate and Ultra customers

Customers with Ultimate and Ultra are automatically entitled to Business Analytics Pro with 12 months of data storage. If you’d like to extend your data storage period, contact your account manager.

Updated Mar 25, 2026