You already know how important your call center is to the day-to-day operation of your business. So what’s behind the growing trend among organizations today to move their contact centers entirely to the cloud? In fact, it’s a trend that saw a nearly 50% increase in the number of cloud contact center seats between August 2014 and August 2015.
These businesses have already discovered that cloud solutions offer outstanding affordability, simplicity, and reliability. Plus they feature the agility and multichannel capabilities needed to keep up with the shifting behaviors of today’s consumers.
So is moving your call center to the cloud right for your company?
In this on-demand presentation, Niel Levonius, RingCentral’s Director of Product Marketing, discusses the top 10 reasons to consider cloud-based contact center, including:
- Unsurpassed scalability
- Quicker deployment of new capabilities
- Giving agents streamlined access to vital customer information
Originally published Apr 08, 2016, updated Aug 27, 2020