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10 Reasons to Move Your Contact Center to the Cloud

Ring Central Blog

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< 1 min read

contact center demo blog You already know how important your call center is to the day-to-day operation of your business. So what’s behind the growing trend among organizations today to move their contact centers entirely to the cloud? In fact, it’s a trend that saw a nearly 50% increase in the number of cloud contact center seats between August 2014 and August 2015.

These businesses have already discovered that cloud solutions offer outstanding affordability, simplicity, and reliability. Plus they feature the agility and multichannel capabilities needed to keep up with the shifting behaviors of today’s consumers.

So is moving your call center to the cloud right for your company?

In this on-demand presentation, Niel Levonius, RingCentral’s Director of Product Marketing, discusses the top 10 reasons to consider cloud-based contact center, including:

View this on-demand presentation now, and to learn more about the RingCentral Contact Center solution click here.

Originally published Apr 08, 2016, updated Aug 27, 2020

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An interactive voice response (IVR) system in your contact center helps reduce your per-interaction costs by letting callers choose between agent-based or self-service help. This capability allows customers to quickly self-solve basic issues such as bill pay and account inquiries, freeing your agents to handle more complex issues. RingCentral Contact Center is a complete, cloud-based ...

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