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Drive team productivity
DES Architects + Engineers Adopts RingCentral for New San Francisco Office.
Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Company profile
Company profile:
DES Architects + Engineers provides creative and sustainable solutions that serve the needs of commercial, science and tech, healthcare, and education clients.
Year founded:
1973
EMPLOYEES:
140
Headquarters:
Redwood City, CA
Website:

DES Architects + Engineers (DES) is the #1 architecture firm in the Silicon Valley according to the Silicon Valley Business Journal. DES’s Moffett Gateway project in Sunnyvale, leased in its entirety by Google, is a good example of why the firm achieved this ranking. The 628,000-square-foot LEED Platinum tech campus, which includes acres of ground-level green spaces and a two-acre rooftop park, won the Silicon Valley Business Journal award for Best Office Deal and was a finalist for the Best Green Project.

DES recently opened a new office in San Francisco’s Financial District. The new, 3,800-square-foot location brings multiple advantages, most importantly a convenient place to collaborate with San Francisco and North Bay clients. With DES’s expertise in what many are calling the “Silicon Valley style,” the firm is using this office to attract the new generation of technology startups in San Francisco.

Communications to match the mission

Rob Sampson is DES’s Director of Information Technology. When he was planning the San Francisco office’s IT infrastructure, one of his goals was to support employees’ mobility. Mobility is important because employees often travel to job sites and clients’ offices, and the firm was already a 100% laptop shop at its Redwood City headquarters.

Another goal for the new office was to use as many cloud-based services as possible. Sampson had already started moving applications to the cloud in the Redwood City office, such as the migration three years ago from an on-prem Exchange server to Google G Suite. “I’m a

strong proponent of cloud,” he says. “Whatever we can get in the cloud, I’m in favor of it.”

Sampson applied these parameters—cloud-based, support for mobility—to the San Francisco office’s business communications system. “I didn’t want to put a phone switch in there,” he says. Another consideration for the system was compatibility with Google apps. “Some of our employees have hundreds, or even thousands, of contacts in Google,” he explains. “It wouldn’t make sense for them to have to transfer those to a phone.”

Google integration boosts productivity

Sampson chose RingCentral as the business communications solution for the San Francisco office. RingCentral met his requirements for being cloud-based, and it supports employees’ mobility through the RingCentral Phone that they can install on their smartphones. 

In addition, RingCentral communications functionality operates seamlessly with Google apps. In fact, RingCentral is included in the Recommended by Google G Suite program, due to its high security, reliability, and quality of integration with Google business tools.

Aggie Revane, IDA, is an interior designer working in DES’s 

San Francisco office. Chrome is always open on her laptop, for both research and Gmail. With RingCentral, she can click on a phone number in an email to automatically make a call, or use the RingCentral dial pad that’s right there within the browser when she sees something she wants to follow up on by phone. “I see the productivity benefits of the RingCentral and Google integration,” Revane says.

With RingCentral, DES’s new San Francisco office is actually ahead of the headquarters in terms of communications functionality. Sampson’s plan is to deploy RingCentral there as well.

ProductPlan believes RingCentral offers many benefits for small companies and startups

“The RingCentral platform has supported ProductPlan’s growth over the years in a number of ways,” says Semick, “and I think it could benefit many young and small companies. I’ll give you some examples.”

“Ease of use. Setting up a new employee with RingCentral is really as easy as unboxing the phone, plugging it in, and recording a voicemail message. It doesn’t require any specialized technical expertise.”

“Portability. As our staff grew, we had to move to new offices or take over additional space in our existing offices. With RingCentral, the beauty was we could take the phones to our new space and just plug and play. Because RingCentral is cloud-based, we never needed to set up physical phone lines or wait for a telecom provider to activate service for our staff.”

“Time and cost savings. If we had an on-prem PBX or other traditional business phone system, we’d be spending time and money configuring and managing it. And if we instead relied entirely on our cell phones for business communication, that would create inefficiencies in the office in terms of being able to grab a coworker’s ringing phone or easily transferring calls to the right person. Having the RingCentral cloud platform is the perfect solution for a young but fast-growing company like ProductPlan.”

“Easy scalability. As our Account Management and Customer Success teams grow, RingCentral makes it so easy for us to get them up and running. We just add users, order phones, and plug them in. We don’t have an IT team, and when you’re a startup like us, every aspect of your tech infrastructure that you can outsource, simplify, or set up to be self-running makes it much easier to scale quickly. That’s yet another reason I’m so glad we went with RingCentral from day one.” 

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