What is SaaS and why is it important?

Ring Central Blog


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Software as a Service, also known as SaaS, is a large part of the reason why many people are able to work remotely.

SaaS is a piece of software that can be accessed from any device at any place with an internet connection. It operates like the cloud in the sense that the software is hosted by a third party that makes it available remotely. It is distinct from on-premise software, which can only be accessed at the physical location of a business or other organization.

Biggest SaaS applications

Some SaaS applications that are commonly used by professionals include:

SaaS differs from on-premise solutions, which are programs that an employee can access only if they’re at the physical location of their job.

Benefits of SaaS Over On-Premise Solutions

Here are 5 of the biggest benefits that a Software as a Solution provides over traditional on-premise options:

In addition to these benefits, there is reason to believe SaaS will become more prevalent as the world moves forward with more work from home opportunities.

RingCentral, and Working from Home

One software subcategory within SaaS is Unified Communications as a Service (UCaaS). The term applies to a combination of various cloud-based communication systems for business that can be utilized in various channels and devices.

Leading the charge in the UCaaS space is RingCentral, which makes it easy to send messages, launch a video meeting, or get on the phone from anywhere with an internet connection. Thanks to this technology, working from home is the easiest it’s ever been.

Businesses like RingCentral continuously expand communications offerings to better suit employees working from anywhere across the globe. RingCentral also provides team management and real-time insight solutions through its admin portal–these tools are especially valuable when monitoring employee performances and measuring the efficacy of customer service offerings.

As working from home becomes more prevalent, UCaaS businesses such as RingCentral are adding a layer of convenience for employees with fully-functional communications and analytical solutions.

Automation Anywhere Is Saas on the Cloud

The Automation Anywhere platform is a type of SaaS that operates on the cloud, providing end-to-end automation for any business process. Using robotic process automation (RPA) and artificial intelligence technology, the company creates bots that can gather unstructured or hidden data, which it can then learn from and use to automate processes.

Automation Anywhere also offers real-time RPA analytics at the bot level, as well as the process and business levels.

“Enterprise A2019 has genuinely been built from the ground up as a cloud-native platform, with an impressive user interface, easy drag-and-drop bot creation, and smooth automation testing. The UI is also customizable depending on the role of the user.”

– IDC Link, Automation Anywhere Launches Industry-First Cloud-Native RPA Platform, Oct 23, 2019
IDC: The premier global market intelligence firm.

SaaS and the Future Ahead

SaaS is truly a special technological revolution that is only getting bigger. Thanks to its ability to remote capabilities, cross-OS compatibility, affordability, scalability, and security, it is changing how businesses operate.

With brands such as RingCentral changing the game with unified communications applications, working from home becomes more common (if not the norm). Once that rolls around, SaaS applications will be more prevalent than ever in the professional world.

Originally published Jan 08, 2020, updated Sep 10, 2021

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