Category

Pick a topic

Customer Story

Top 5 Business Telecommunications Pet Peeves

Written by RingCentral Team

Share

URL copied

Headaches You’re in the office peacefully trying to work, but that unanswered, ringing phone is stopping you. Do you calmly shut the noise out? Grind your teeth and try and relax? Or, do you march over to the ringing phone and pick it up, annoyed at the interruption? Perhaps, this is the office telecommunications ‘issue’ that bothers you the most, or maybe it’s a call getting transferred to you, and then getting lost in the system that irks you more.

YouGov, on behalf of RingCentral recently surveyed over 1,000 British companies to find out what telecommunications issues they found to be very annoying. Based on the results, here are the top five most troublesome telecommunications issues:

 1)    Do I know you?! The most bothersome telecommunications issue is receiving cold calls—nearly three quarters (71%) of British businesses find cold calls irritating.

2)    Is anybody there?! The second most vexatious telecommunications issue, for 34% of businesses, was unanswered phones ringing constantly or not being picked up.

3)    Lost…again?! Out of the British companies surveyed, 27% cited calls being lost through the receptionist or internal transfer as being very cumbersome.

4)    Time-stretched businesses have no time for rambling talk, as 24% surveyed said they found long voice messages to be very unpleasant.

5)    What’s that, I can’t hear you?! For one fifth of British businesses (20%), people putting phone calls on loud speaker is aggravating to listen to.

Did your most bothersome telecommunications issue not appear in the top five? Perhaps like 18% of businesses, you find difficulty in accessing voicemails to be unpleasant, or like 17% of businesses, public conference calls irritate you.

If your biggest telecommunications pet peeve hasn’t appeared in this list, why don’t you contact RingCentral to see if it’s an issue we can help you to solve? Also, we’re relieved to say, that the RingCentral Office™ solution can help to solve all of these annoying telecommunications issues.

Up next

Customer experience, Customer stories

Powerful Ways Infographics Can Impact B2B Discoverability

Infographics are gaining popularity and momentum in our technological age. Using familiar icons and images, infographics convey a complex concept or explain a detailed relationship. If you think about it, infographics have actually been around for thousands of years dating back to cave paintings and primitive maps. One of the reasons for the success of ...

Share

URL copied

Related content

Business leadership, Customer stories

RingCentral Helps Peifer Security Solutions Achieve Two Mission-Critical Company Goals

Customer stories

That Changed Everything Episode 4: selling travel photography luggage—when ...

Customer experience, Small business, SMB customer experience

Running a promotion is not a customer retention program

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.