Pick a topic

The New RingCentral Support Center: Creating a Help Ticket

Ring Central Blog


URL copied
1 min read

Open a Case RingCentral’s new Support Center has lots of cool features – not the least of which is the Open a Case section.

Open a Case lets you enter the details of your issue into the Support Center web portal. (Look for the black Contact Support button at the top-right corner of the page.) There’s no waiting on hold – you simply submit a question (or, in the near future, product feedback) and get back to running your business.

Most web support cases are handled within a few hours’ time. High-severity cases are typically handled even faster.

To make the case-creation process as simple as possible, case updates are provided within the Support Center. To check the status of an existing case, simply look for the “Check my case status” link below the Open a Case button.

Support Center_1

Another benefit to using web support: you can easily update open cases and view old cases. That means it’s possible to add details to an existing case – or find the answer to a question you’d asked in the past. The “Check my case status” link is where you can see your existing and closed cases.

What else is cool about the Support Center’s Open a Case feature? Any question or help request you submit will be routed to the correct person on our support team, so you get the answers you’re looking for with a minimum of hassle.

And there are dozens of videos and how-to articles hosted at the Support Center, so once you get there you may realize you don’t need to open a help ticket at all.

Have you visited the RingCentral Support Center yet? Check it out today – if you need help in the future, you’ll know right where to go!

Originally published Jun 04, 2013, updated Aug 07, 2020

Up next

Communication and collaboration

Trend Report: Millennials in the Workforce

RingCentral offers enterprise-class phone systems for any size business – phone systems that provide greater mobility and easier management than conventional on-premise solutions. On a higher level, what we’re doing is enabling a New World of Work, a world unbound by the trappings of business as usual. With this in mind, we’ll be looking closely ...


URL copied

Related content

Communication and collaboration

5 Top Trends for Small Business Communications in 2018

Communication and collaboration

Five Video Meeting Practices to Fuel Collaboration Among Remote Teams

Communication and collaboration

Knowing When to Upgrade to a VoIP Phone Service for Business When You’ve Been ...

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.