When our RingCentral Xiamen office found itself at the epicenter of the COVID-19 pandemic, everyone acted quickly and decisively – using the technology we’re famous for to seamlessly shift to remote work, and using the culture we’re famous for to ensure every employee is cared for, in body, mind and spirit. The entire office shifted to remote work, and sent anti-epidemic materials directly to employees’ homes. In October 2020, the company officially announced a long-term remote working policy to employees, as well as remote interviewing and onboarding processes.
Putting the health of our employees first isn’t new to RingCentral. But it’s nice to see the media taking notice, as HR Asia recently awarded RingCentral Xiamen their second consecutive “Best Places To Work” in Asia -award. To be considered, RingCentral Xiamen participated in the Total Engagement Assessment Model™ (TEAM) report—one of the largest employee engagement surveys in Asia. An independent panel of judges studied every aspect of our corporate culture: management objectives, employee participation levels and in-depth studies of real employee feedback. Since the TEAM research report was first published in 2013, it has collected data covering more than 2 million respondents in all major Asian countries.
RingCentral Xiamen’s scores in employee engagement, employee satisfaction,
company/employer brand building, global development and work-life balance blew the competition away.
The TEAM evaluators found RingCentral Xiamen’s performance to be particularly strong in three major areas: Flexible Hours/Location, Willingness To Recommend the Company to Others and Encourages Employees to Express Their Opinions. Marc Chan, VP, General Manager of China, believes the company’s culture is proving itself to be a serious competitive advantage.
“We believe that the company’s successful development is not a sprint, but a marathon. It is crucial for us to know our employees are able to maintain work-life balance and their sense of happiness. Companies who don’t know this, may win a short-term battle for talent, but will ultimately lose the war.”
Marc believes the HR Asia award is particularly significant in terms of the difficult environment 2020 has put us all in.
“We’ve been able to hit major performance benchmarks this year, which is incredible. As proud as we are of that, we’re even more proud of the performance of our people. They are our shining stars – and our culture is the reason we’re able to recruit and retain the talent it takes to thrive in any environment.”
Stay tuned for an upcoming Fortune feature on corporate culture featuring Marc, and RingCentral Xiamen. It will be a great opportunity to learn more about the ways a dynamic, diverse culture adapts to change. We’ve always known #workingtogether delivers results that shape the marketplace. We’re excited to share the results with the world.
Originally published Dec 14, 2020, updated Feb 24, 2021