Did you know that RingCentral handles approximately 1 billion minutes of voice traffic per year? Have you ever wondered how we’re able to deliver our business-class phone and fax service over the web? When it comes to ensuring reliable, problem-free service, our data centers are vitally important.
Geographically Diverse Data Centers
We house our core technology infrastructure and global network in data centers located on both coasts, alongside the largest internet companies and financial institutions. By having data centers in multiple locations, we minimize the potential for loss or service interruption due to natural disasters or other catastrophic occurrences. Our data centers are also co-located with all of the major U.S.-based telecommunications carriers, to ensure that we’re always able to offer the fastest response times and interconnect services.
Vendor-Neutral Architecture with Multiple Layers of Failover Redundancy
Of course, we understand that any equipment has the potential for failure. This is why we’ve built three layers of redundancy into our vendor-neutral system architecture. And we’ve incorporated many load-balancing and failover technologies to keep our system running and prevent unexpected downtime.
Even power and cooling systems are state-of-the-art to make sure that, in the event that one system goes down, another full-capacity system is ready to take its place. Power is monitored four times per minute, and systems are even monitored for heat and carbon monoxide levels to detect problems and prevent potential causes of failure.
Security is another big focus of ours when it comes to providing the best possible service. We’ve not only chosen our data centers with security in mind – we also staff these facilities with highly trained, on-site engineering specialists. Our data centers are monitored 24/7 and are certified SSAE 16 compliant, and our systems are audited on a monthly basis.
Ready for Growth
Yes, 1 billion minutes of voice traffic may seem substantial. Yet our data centers are now equipped to handle double that capacity. We’re poised for growth, and want to make sure that our expansion efforts will not affect our current customers’ phone service.
Originally published Sep 13, 2011, updated May 23, 2021