Our vision is to provide best-in-class cloud communication solutions that serve today’s businesses. This vision extends beyond connecting people and the devices they use. It also means connecting the applications and tools organisations rely on to run their businesses and serve their customers.
A number of companies provide transport as a platform, via APIs that add basic voice and text capabilities to custom applications. RingCentral goes far beyond this. We’ve opened APIs to expose our entire industry-leading cloud-based business communications system to developers. With RingCentral Connect developers can now access the power of multi-modal, real-time communications and messaging, augmented by our extensive business rules, user management, and valuable communication data. This enables 3rd party applications to not only make and receive calls, but also deeply embed all modes of communication and data into business workflows
RingCentral Connect Platform for Developers has been open in the US for a couple of quarters now. A handful of integrations have already been developed, including an integration with Zoho, which allows 14 million customers in their CRM to leverage RingCentral capabilities without ever leaving the Zoho app. In addition, Intuit integrated RingCentral into one of their products to enhance their customers’ experience.
Recent partners who have joined the RingCentral Connect Platform include the following:
- Apptivo – An award-winning cloud-based suite of business apps that integrate with RingCentral to enable click-to-dial, inbound screen pop, and business reports enriched with communication data.
- Bpm’online – A sales cycle and service management software that is integrated with RingCentral using their VOIP connector via SIP.
- Nutshell – A CRM software that uses the RingCentral Softphone APIs for inbound screen pop and click-to-dial for phone numbers within the customer app.
- Connectivity – A leading provider of customer profiles offered to businesses built an innovative BI solution for RingCentral customers so they can receive profile information based on phone numbers.
- TeamSupport – A helpdesk, customer support software that integrates with the RingCentral Softphone to perform click-to-dial and inbound screen pop.
- PCRecruiter – A recruiting management software uses the API for RingCentral Softphone calls and SMS texts.
- Sikka – A practice management software, automatically presents critical and consolidated patient information immediately when a patient calls.
These integrations adds to a strong library of integrations RingCentral previously rolled out for Google, ZenDesk, Box, and Salesforce.
As businesses rapidly adopt cloud communications and move away from inflexible, closed on-premise PBX systems, the future of business communications becomes truly realised. We see a future where communications solutions are tightly embedded within business applications, where communication data merges freely with data in other systems to produce valuable intelligence, and where employee productivity and customer satisfaction are massively improved as a result.
With our open platform and your business ideas, the future of the seamlessly connected business becomes real. We look forward to seeing what you come up with using the RingCentral Connect Platform. The future is here and now, and we look forward to building it together with you. Sign up today at developer.ringcentral.com.
Originally published Nov 12, 2015, updated Aug 11, 2020
