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How does “the Airbnb of Moving” stay connected with a cross-country team?

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Mar 19, 2020

Picture this.

You’ve got a (relatively) small team of eight employees. They all live in different parts of the country.

Your company, however, is a nationwide moving labor company. Meaning you help people coordinate their movers for when they’re moving from home to home, from business to business, all across the United States.

That’s what Moving Labor does.

They call themselves the Airbnb of moving—and unlike Airbnb, they don’t have thousands of employees and billions of dollars to spend.

So, how does a team of eight do it all? We chatted with Kayla, Moving Labor’s Operations Manager, to see how the company’s scattered teammates collaborate while helping people move across the country.


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How do you keep a distributed team on track?

With headquarters in Florida, a regional office in Colorado, and four people working remotely, Moving Labor needed an easy way for everyone to work together from different places. 

And of course, since she’s the Operations Manager overseeing the Tampa HQ, the Denver regional office, and the growing remote team, that problem became Kayla’s problem.

The good news: it didn’t stay a problem for too long.

“It was a bit overwhelming at first,” says Kayla, “But RingCentral gave me all the resources I need.”

Perfect for teams that are out of office

The Moving Labor team is full of avid travellers, so having a mobile app is key to helping everyone stay connected and productive, even when they’re on the road.

“We love that RingCentral lets us text with our vendors, customers, and each other,” says Kayla. “We can video call with employees across the country, whether it’s for team meetings, screen shares, or performance reviews. It’s really beneficial for us as a team.”

It’s not just team meetings either. The handy mobile app even has team messaging and phone calling built in:

Taming the dinosaurs that are still around

Most people think fax has long been extinct, but for some industries, like healthcare and transportation, fax is often still an everyday staple.

“One way that RingCentral has really helped us is by letting our vendors fax over work orders that any of the reps can access,” says Kayla.

That’s right, with RingCentral, you don’t need a fax machine (who even has one lying around still?) to send faxes: 

Sending fax through RingCentral mobile app

RingCentral’s mobile app lets you send faxes from your phone with just a few taps.

 

With a team that’s (literally) always moving, Moving Labor needed a way to keep everyone in sync—and we’re glad they found us. 

“RingCentral has really helped our company thrive. Couldn’t have done it without you!”

 


🤯 You could save up to $400 an hour in IT costs. 

Explore the RingCentral Advantage for small businesses:

💰 You can also use this calculator to see roughly how much your business could save by using RingCentral to support your team’s communications with clients or customers, and each other.

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