Today, we are happy to introduce Zoho CRM for RingCentral, the integration between your favorite CRM and the leading cloud communications system. Now you can dial, log, and record calls inside your CRM in a smarter way so you can enhance the productivity of your teams and enrich customer interactions.
Gain full control of your customer interactions
Get advanced call controls and global connectivity right inside your CRM. With Zoho CRM for RingCentral, you can track all your customer data in one place.
Improve call efficiency with click-to-dial.
Initiate calls to your CRM contacts with a single-click. You no longer have to keep switching between different devices or screens, therefore saving valuable time.
Reduce call durations with automatic screen pop-ups.
Automatically record call logs.
Keep track of important conversations with automatic call logging. This integration also lets you record all inbound and outbound calls within your CRM and play them back whenever necessary. You can also view call details and analytics anytime using Reports in Zoho CRM.
Simple configuration.
Setting-up the integration is very simple. There are no installations or tedious configurations to mess with. All you need is your RingCentral login credentials to get started.
Originally published Dec 17, 2015, updated Aug 12, 2020