Hott Solutions is a consulting firm that assists real estate companies in implementing and using Yardi, a property management software. Founded by David Hott, a former CIO of a commercial real estate company, Hott Solutions was created to provide its customers with desktop support, network infrastructure, Yardi software implementation and support to aid customers in getting the most of their technology investment. Hott Solutions serves real estate companies in a variety of sizes and has 25 employees at its headquarter office in San Mateo, California.
More than just a communications provider
Prior to becoming RingCentral users, Hott Solutions used an enterprise VoIP solution. This system had come to its end of life. Sam Ghnaim, the Director of Managed Services at Hott Solutions, knew the company needed a cloud-based phone system that was easy to administer and had functional features. In addition, Hott Solutions needed a product that integrated with the Salesforce application Desk.com for call center purposes.
“I liked that with RingCentral for Desk we could tie our phone system into our ticketing system [based on Desk] to create a true call center,” says Ghnaim. “It was a snap to set everything up. We had our help desk queue set up in RingCentral in no time, and it was very easy to port our numbers from our VoIP system to RingCentral.”
Improving the customer and employee experience
Hott Solutions was able to eliminate physical desk phones because every employee’s computer comes with RingCentral desktop app already installed and ready to use, making it quick and easy for them to stay connected. The Desk.com integration provides significant increases in efficiency for the company’s call center agents by automatically creating support tickets, including interaction history, based on the caller’s phone number.
“RingCentral and Desk are an awesome combination, and 100% better than what we had before,” says Ghnaim. “It makes a night-and-day difference in the kind of service we can offer.”
Learn more about how Hott Solutions uses RingCentral in the full case study.
Originally published Jan 30, 2017, updated Sep 17, 2021