Pick a topic

Emoji reactions: a fun and efficient way to respond to team messages

Ring Central Blog


URL copied
2 min read



Part of what makes team messaging an essential communication tool is its convenience. You can leave a message, link, or file for a colleague at any time, and they can respond when it’s convenient for them.

However, messaging has always lacked one critical element: the ability to convey emotions. From tone of voice to facial expressions and body language, what teams gain from convenience, they might sacrifice in human connection. After all, 93% of communication is nonverbal. 

Express yourself with emoji reactions

Oftentimes, you don’t need to acknowledge messages with a written message of your own. You might also want more options than just “liking” a message (heart, clap, and even joy). That’s where emoji reactions come in.

Emoji reactions are a quick and fun way to respond to messages in the RingCentral app. Instead of having to reply to specific messages, you can react to them using any emoji in the emoji menu, expressing how you feel in a lightweight way. Emoji reactions can even replace the need for follow-up messages.

For example, if a teammate is celebrating a big win, you can respond with a clapping emoji. Or, if a team is onboarding a new employee, give them a warm welcome with a waving emoji.

Three ways to react:

1. Snackbar

Hover over a message, click the react button, and choose from your “snackbar” of five most-used emojis. 

This shortcut saves time from having to dig through the emoji menu every time you want to react.

2. Emoji menu

Click the more button to choose from any emoji in the emoji menu. 

For situations that call for other reactions, the emoji menu has hundreds of emojis so you’ll always find what you need.

3. Add to other reactions

Add to others’ emoji reactions that are already underneath a message. This not only saves everyone time from manually searching for an emoji, but also keeps the screen clear of too many different reactions.

See others’ reactions

You’ll be able to see who reacted to a message by looking at the emojis listed underneath the message. When you hover over an emoji, a list of people who reacted with the same emoji will appear.

Creative ways to use emojis

Going beyond the “like” button

When the “thumbs up” button just doesn’t cut it, choose from any emoji in the emoji menu to find that perfect reaction. It’s just one of the ways we’re making communication more fun and engaging.

Try out emoji reactions in the RingCentral app today. Click below to sign in.

Originally published Nov 10, 2020, updated Dec 02, 2020

Up next

Customer experience

Mindful or mind full? Real Talk with Tamara Levitt of Calm

How are we feeling today? Are we tired? Exhausted? Feel like you’ve aged 47 years in a week? Yeah, us too. While marinating in the current state of the world, it’s easy to catastrophize, feel anxious and angry, or retreat into our own minds. It can get cluttered up there with so many emotions happening ...


URL copied

Related content

Customer experience, Small business, SMB customer experience

Running a promotion is not a customer retention program

Customer experience, Small business, SMB customer experience

27 books to build, boost & revitalize your customer service

Business leadership, Customer experience, IT leadership

Open Platform - at the heart of the customer care ecosystem

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.