Our team attended the Customer Experience Chapter Rwanda in Kigali last month. This event brought together leading minds in customer experience from across the service sector in the country and internationally.
Olivier Mentine from RingCentral Engage spoke to share insights about Digital Customer Care in Africa:
- The latest digital trends in Africa
- Customers’ new expectations
- How to choose the right digital channels for your audience and market
You can watch the full conference below:
Originally published Apr 10, 2018, updated Sep 23, 2021