Our team will be contributing to the 2018 CEW on May 15th and 16th at Park Plaza Victoria in London ! This conference is recognized as the leading event for global business leaders and executives who want to learn leading-edge customer success strategies and best practices.
Come join us alongside thought leaders, industry experts, and the most successful customer service organisations while we explore how to successfully design, develop, and put into action their Customer Success Programmes.
One of our clients, Jeroen Kuiper, General Manager & Co-Founder of AllSecur (a company of Allianz) will be speaking on May 16 from 9.15 am to 10 am to share his experience deploying a true omni-digital customer care strategy.
Jeroen will explain how he selected the right channels (social media, chat, email and messaging), implemented them to properly reply in a timely manner across all of them, and how he integrated chatbots to improve efficiency.
Meanwhile, you can already read what we have to say about these topics in the event’s blog :
- 4 trends Impacting Digital Customer Care in 2018
- How does Twitter new Character Limit Impact Customer Care?
- Are GAFA about to shake up the customer care ecosystem?
Park Plaza Victoria
239 Vauxhall Bridge Road
London SW1V 1EQ United Kingdom
LAT: 51.494317 LONG: -0.141320
Day 1- 9am to 5pm
Day 2- 8.30am to 3.30pm
Originally published Apr 16, 2018, updated Dec 30, 2022