CANAL+ teams in Africa respond to customers’ queries per email and on social networks through the RingCentral Engage Digital platform.
For a few months, CANAL+ has been offering its customers an instant messaging system integrated into the mobile app: CANAL HELP Africa, powered by RingCentral Engage Digital.
This instant messaging app enables quick communication between customers and the Canal+ Africa customer service. Customers receive a notification when a counsellor responds. They can exchange texts, images, videos and GPS coordinates.
Teams say users have proven very enthusiastic, and have widely approved this communication channel.
A few key facts and figures:
Originally published Jun 13, 2016, updated Dec 30, 2022