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CANAL+ in Africa: a success for mobile customer service


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CANAL+ teams in Africa respond to customers’ queries per email and on social networks through the RingCentral Engage Digital platform.

For a few months, CANAL+ has been offering its customers an instant messaging system integrated into the mobile app: CANAL HELP Africa, powered by RingCentral Engage Digital.

This instant messaging app enables quick communication between customers and the Canal+ Africa customer service. Customers receive a notification when a counsellor responds. They can exchange texts, images, videos and GPS coordinates.

Teams say users have proven very enthusiastic, and have widely approved this communication channel.

A few key facts and figures:

canal + Afrique success service client mobile

Originally published Jun 13, 2016, updated Dec 30, 2022

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