Category
Artificial intelligence (AI), CX / Customer experience
How AI is Transforming CX and Driving Results at RingCentral
With every contact center looking to deploy AI, and every vendor looking to sell their solutions, organizations need bigger picture thinking. Most vendors offer core ...
Industry highlights
Cloud migration for financial services: 5 benefits of ...
Cloud migration in financial services has been a major topic of conversation over the last several years, as companies have rapidly shifted from on-premise to cloud-based digital solutions. ...
Startup advice: Quotes from 7 famous entrepreneurs
If you’re looking for solid startup advice, it can be hard to find tips to trust. The startup world is still relatively new, despite the recent explosion of these small-yet-mighty companies. In a ...
6 healthcare trends to watch in 2023
‘Tis the season to look ahead at healthcare trends for the year! As you know, the healthcare sector has gone through massive evolution in the last few years. The global pandemic provided a ...
Efficient real estate prospecting: Tools, tips, and more
Gaining new clients is among the toughest and most expensive business tasks whether you’re a real estate agency, a law firm, or a thrift store. But getting new business is often one of the ...
7 retail call center best practices
Highlights The following best practices for retail call centers are discussed: Establish key performance indicators to evaluate and improve results Continuously coach reps to pursue individual ...
10 simple student voice strategies
Highlights Students are the foundation of your school, but often, their voices are underrepresented. Supporting student voice leads to more student engagement, and ultimately to better school ...
