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RingCentral Contact CenterTM

World-class sales and service

Resolve cases faster and sell more with personalized customer experiences.

Designed with your customers and agents in mind

Designed with your customers and agents in mind

Deliver a customer experience that makes lasting impressions and gets the service and sales results you’ve been looking for and more.

Efficient inbound call routing

Efficient inbound call routing

Deliver the best customer experience with skills-based call routing. RingCentral Contact Center will intelligently route calls to the most appropriate agent for the fastest resolution.

Superior outbound capabilities

Superior outbound capabilities

Increase the success of your outbound strategy with RingCentral's tools. Improve customer connections for higher conversion rates and increased revenues.

  • Maximize agent productivity.
  • Automate mundane tasks.
  • Make multiple, simultaneous, predictive calls.
  • Eliminate awkward delays when greeting callers.

Omnichannel routing

Omnichannel routing

Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.

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Workforce management

Optimize agent availability and achieve your goals with our efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.

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Real-time analytics

Real-time analytics

RingCentral Contact Center Analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.

Quality Management

Quality Management

Ensure you are getting the best performance from your agents with our agent-centric approach to Quality Management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.

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Customer surveys

RingCentral Contact Center supports a wide range of survey methodologies for measuring customer satisfaction. Choose from Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.

Customer surveys
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