Reviews

Pretty Good VOIP Pros: Great Customer Support. Quite a few features to choose from. Many options for different size companies. Cons: It was not so easy to setup or learn to use. It did require extensive assistance from customer support.

Pretty Good VOIP Pros: Great Customer Support. Quite a few features to choose from. Many options for different size companies. Cons: It was not so easy to setup or learn to use. It did require extensive assistance from customer support.

Version : 9.3.0 Works Great for Student-Tutor! We are a tutoring company that uses this app/service company wide to make outbound calls and receive calls from clients. Each of our team members (5 full-time) use our own cell phones, so there was no hardware to purchase or setup. The calls get forwarded right to our phones and we each have our own extension. So far, ring central has integrated seamlessly with Infusionsoft and the other various platforms and services we use to do business. Customer support has been helpful when needed, and overall it’s been a great experience!

Pretty Good VOIP Pros: Great Customer Support. Quite a few features to choose from. Many options for different size companies. Cons: It was not so easy to setup or learn to use. It did require extensive assistance from customer support.

Version : 9.3.0 Please fix the app! Historically, a great app but I haven’t been able to use since upgrading to iPhone 8+. ALL updates to both iOS and app have been installed; however, every time I open the app it automatically shuts down after 1-2 seconds. Other co-workers are experiencing same. And please make reporting app issues easier!

Rock Solid VoIP with great features, but on the expensive side Pros: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help. Cons: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine. Overall: It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Rock Solid VoIP with great features, but on the expensive side Pros: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help. Cons: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine. Overall: It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Rock Solid VoIP with great features, but on the expensive side Pros: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help. Cons: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine. Overall: It's really quite something to have a portable phone system that you can use on any device that can access the internet.

RingCentral is a great phone service for a small or even a large business. What do you like best? I like how easy it is to add users and to check voicemail. I really like the caller ID feature. I know when to answer. It allows myself and our agents to be mobile and go from place to place without missing a single call. As the administrator, I love how easy it is to add new users and to be able to call them from the office by simply entering their extension from the office phone. RingCentral give my business a more professional presentation to our clients. When they call us, we appear to be a much larger company than we actually are. Like most businesses, it starts with the presentation. This system has more features than I have time to explain. What do you dislike? Like any service, I wish it were not so costly, but I also realize that you get what you pay for. I did have a difficult time in the beginning with the service, because I was trying to use our office phone through our computer. I soon realized that it worked much better hard wired to the Ethernet in the wall. I was very frustrated in the beginning, because I felt like I was paying full price without getting the full service. Recommendations to others considering the product It is worth trying. If I can understand how to operate the program, anyone can! The systems are very professional and easy to use. What business problems are you solving with the product? What benefits have you realized? I can be anywhere and still receive calls as if I am at the office. I also know when the incoming call is from my business line and gives me the benefit of knowing how to answer the call. I like the ability to program the phone to do what you want it to. There are a lot of settings that give you the freedom to set up your business phone system the way it works best for your company. I would definitely recommend RingCentral to my friends who own their own business and need a reliable, professional, manageable, and economical phone system for their office.

Marc was able to make a case for me, however I don't think it would have been resolved in time unless I called back the last time and spoke to the lady that ended up, after 42 minutes on hold with her (she checked back constantly) did whatever she did to push the issue through and fix it. I don't understand why this all happened in the first place, but she immediately took care of it and was wonderful.

She was nice, courteous and very patient with me. She was knowledgeable and assisted me to resolve the situation quickly. She may want to explain to me if she was going to do something. Like I didn't get that she was going to make sure that I would be able to sign in using my email in the future. I did figure this out and appreciated her making this happen for me. Thank you.

I appreciate Fin's patience with me, since I am technically challenged. I would have give up & thrown my hands into the ait, but he patiently hung in there with me to the end. Thank you, Fin!

Makes life easy What do you like best? + Softphones are definitely the future of productivity + Makes telecommuting a breeze + More feature-rich than typical office landline phone systems What do you dislike? - The system does have quirks, such as requiring two presence slots to be occupied by your own number (makes no sense - I already know whether I am currently talking on the phone or not!) - Networks do need to be optimized for VoIP Recommendations to others considering the product Definitely worth it if you're considering a softphone/VoIP solution, and have a flexible budget. Though, oftentimes the product can be expensive. What business problems are you solving with the product? What benefits have you realized? Telecommuting, increased employee availability, and increased productivity in general.

The best VoIP solution we have used to date. What do you like best? The updates to the mobile app in the last six months or so have really made HD voice over 4G more comparable to the call quality using WiFi at the office. What do you dislike? We also use Glip and RingCentral Meetings in our office and while I don't necessarily have any real criticism for any of the different apps, needing a different app to utilize each aspect of the software's full functionality can be a little inconvenient. It's not a huge problem to have them all open on the desktop at the same time but it would be nice to see them merged. Recommendations to others considering the product RingCentral is currently the leader in the industry. Yesterday I saw Gartner's latest data on the Magic Quadrant and no one else is even really close to them. It's a great time to get in on the action and find out what you've been missing, and don't forget that Glip - the best team collaboration software I've ever used - is included with your service absolutely free of charge. What business problems are you solving with the product? What benefits have you realized? RingCentral's softphone solution is essential to how we conduct day to day operations. Each employee has an app on their PC or laptop as well as on their smartphone and there isn't really any daylight between the two versions of the software.

We are just starting with the Text app thru Ring Central, Angelo walked thru all the steps and setup. He answered all our questions and gave us all the information we needed.

Technical support rep was very knowledgeable, and patient, and got all my issues addressed and resolved. The phone menu getting to tech support, is confusing and frustrating, but once I reached the rep, I was happy with the service.

The Customer Support worker was very helpful and knowledgable. She spoke very clearly and reset my password for me, and I was very satisifed with the resolution. Thanks so much, RingCentral!

I appreciate that Adrian extended his assistance to help us out regarding the setup. However, since the time is conflicting from our end to his end. We ended being assisted by a different representative. Overall, I would like to say thanks Adrian, for following up on us.