Mar 14, 2017
Easy to launch with support available as needed.
Deployment was manageble and support was available.
Please explain your willingness or hesitation to recommend this product or service.
Again, it's full featured, intuative and scalable. The support team is empowered to fix problems and I have no issue recommending them to anyone. If all you want is dial tone there are more affordable options.
What one piece of advice would you give other prospective customers?
Use a reseller. Don't get in multiple CRMs and have pushy direct reps calling you for follow ups. Find a partner and let them scope your needs. They will show you the platforms that best fit and then manage the cycle.
What do you like most about the product or service?
RingCentral is a fantastic product, no issues at all. The service team has been great!
What do you dislike most about the product or service?
It's a little pricy.
What one thing do you wish the vendor did differently?
They were pushy. I wish it was more consultive.
If you could start over, what would your organization do differently?
I would have had the IVR menus setup by the vendor. It has proven tricky.
Capabilities Overall Comments :
Video conferencing only allows for 5 person meetings.