4.7
(9953 reviews)
Summary:
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Source: iTunes
5/5
Version : 9.4.0 Great Application Our firm has been using RingCentral for about 4 months and it’s worked great. The integration with IOS is very smooth and we have not had any technical issues. Very dependable and I would highly recommend.
Source: Capterra
5/5
Great VoIP for use both in the office and the field Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer calls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail along with a transcription of the message; extremely handy for sending along information to the correct departments. Cons: The Polycom handset we utilize for each desk is not the most intuitive to navigate, but it has the features that are needed and gets the job done; I mostly utilize the web based software as it is far more user friendly.
Source: Capterra
5/5
Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered. Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-house as well as resell it and if it isn't top tier UCaaS, I don't know what is. Cons: There is a wide dearth between the mobile or desktop apps and the browser application in terms of functionality. This isn't necessarily a bad thing as for most users, the lion's share of their interaction with RingCentral would likely either be via a desktop phone or on a computer screen; but I don't often have need to launch the app in the browser and do most of my work from my mobile device anyway. So as an admin, my ability to oversee the account is limited in those contexts. Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.
Source: Capterra
5/5
Great VoIP for use both in the office and the field Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer calls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail along with a transcription of the message; extremely handy for sending along information to the correct departments. Cons: The Polycom handset we utilize for each desk is not the most intuitive to navigate, but it has the features that are needed and gets the job done; I mostly utilize the web based software as it is far more user friendly.
Source: Capterra
5/5
Great VoIP for use both in the office and the field Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer calls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail along with a transcription of the message; extremely handy for sending along information to the correct departments. Cons: The Polycom handset we utilize for each desk is not the most intuitive to navigate, but it has the features that are needed and gets the job done; I mostly utilize the web based software as it is far more user friendly.
Source: Capterra
5/5
Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered. Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-house as well as resell it and if it isn't top tier UCaaS, I don't know what is. Cons: There is a wide dearth between the mobile or desktop apps and the browser application in terms of functionality. This isn't necessarily a bad thing as for most users, the lion's share of their interaction with RingCentral would likely either be via a desktop phone or on a computer screen; but I don't often have need to launch the app in the browser and do most of my work from my mobile device anyway. So as an admin, my ability to oversee the account is limited in those contexts. Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.
Source: Capterra
5/5
Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered. Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-house as well as resell it and if it isn't top tier UCaaS, I don't know what is. Cons: There is a wide dearth between the mobile or desktop apps and the browser application in terms of functionality. This isn't necessarily a bad thing as for most users, the lion's share of their interaction with RingCentral would likely either be via a desktop phone or on a computer screen; but I don't often have need to launch the app in the browser and do most of my work from my mobile device anyway. So as an admin, my ability to oversee the account is limited in those contexts. Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.
Source: Capterra
3/5
Good features hard to learn Pros: The ability to get calls from Office on phone or email, call tracking, transfer options, email can relay voicemail Cons: Difficult to learn, goes down when internet interrupted - updating user info difficult on admin setting
Source: Capterra
5/5
Best tool for conferences Pros: Ring central has many softwares integrated. Meeting allows having everything you need when you want to have a conference in your company. You can record video and voice of the conference. This is just great Cons: Some time it frezzes when using the app. Some users have mentioned that their connection is poor and has to be restarted in order to get the connection back.
Source: Capterra
3/5
Depends on day for Performance Comments: Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app Pros: It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently Cons: Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out
Source: iTunes
5/5
Version : 9.4.0 Great App I have used other voip apps from other companies. This one is by far the best
Source: iTunes
3/5
Version : 9.3.4 No Real Group Text....but Solid App & Service Switched my old business cell phone over to RC. The only thing that RC can’t replicate is a group text with personal contacts. The app is easy to use. I love the service as a whole! There support is reliable and very good. They are off shore, but good people.
Source: Capterra
5/5
Answer your calls whereever you are! Pros: Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous! You just need internet and you can call and fax everything everywhere! Cons: The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.
Source: Capterra
5/5
Answer your calls whereever you are! Pros: Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous! You just need internet and you can call and fax everything everywhere! Cons: The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.
Source: Capterra
5/5
Answer your calls whereever you are! Pros: Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous! You just need internet and you can call and fax everything everywhere! Cons: The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.
Source: GooglePlay
5/5
Gifted them 5* , they need lot of improvement.
Source: Capterra
5/5
100% recomended for call centers Pros: I have been using the software for about 6 months and the call quality is great, reports, recordings, everything you need you can have it with Ring Central Cons: I if want to monitor agents or realtime calls I have to pay extra for that, this should be included on my licence.
Source: Capterra
5/5
100% recomended for call centers Pros: I have been using the software for about 6 months and the call quality is great, reports, recordings, everything you need you can have it with Ring Central Cons: I if want to monitor agents or realtime calls I have to pay extra for that, this should be included on my licence.
Source: Google
5/5
Source: GooglePlay
4/5
My company just migrated to RC and I have been using the mobile app exclusively thus far on US Cellular data plan. Has worked great but I've had a problem with my music app (Pandora or Google Music) playing after each call I end with the RC app. My music app is in the paused state prior to the RC call but after I end the call, my music app starts playing. It happens EVERY time I end a call. Hopefully this is a bug of some kind they can fix.
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