Jan 10, 2017
Office VoIP System with Straightforward, Useful Features
What do you like best?
Made the process of managing your own phone system reasonably simple. Transferring calls and conferencing in other callers is straightforward. The fax system was great, very easy to track history and what successfully transmitted. It was similarly useful being able to listen to voicemails online and getting a notification via email to include in your to-do email list. I don't have experience with other VoIP systems so maybe these things are standard but I feel this system offers everything I could expect from software of this nature.
What do you dislike?
Based on feedback from our administrator, the support seemed limited and it was difficult to change the structure of the system once it was initially set up, i.e. giving past employees' phones to new employees and reassigning the extensions, as well as reassigning extensions in general. Also, this may be no fault of the system but some faxes would fail occasionally, likely due to the receiver's set up rather than RingCentral.
What business problems are you solving? What benefits have you realized?
We are able to send faxes online because some companies unfortunately still require them, and we are able to organize our phone extensions to set up our directory in a way that makes sense for customers and allows pertinent calls to go to groups (such as Sales, Accounting, etc).