Reviews

Love normally I love app and computer functions. If you would ever consider adding a function to search received vs sent that would be amazing!!

The team was efficient The team was efficient, professional and extremely helpful in getting the service started. They also tested the lines to make sure that they were working. GREAT JOB...!!! When we expand our service next year we are staying with Ring Central.

Very useful Pros: This software allows seamless fax and phone service for people who want extra capability for their businesses or personal affairs. You can easily scan and send fax to where it needs to be sent. Nowadays we dont have fax machines but this feature is great to use, you can send fax directly through your email. Cons: The product is overall very useful. The customer support is a bit weak, they had trouble identifying the fax i was trying to send to troubleshoot. Overall: RingCentral office is a great software. If you want easier access to more phone lines or fax capability this is a reliable option.

Only wish I had learned of RingCentral sooner Pros: Implementation is straightforward and logical. Tech support is outstanding, tech takes ownership of issues and resolves or shows user how to resolve issues Cons: The ladder to get to some of the features is a bit confusing until one interprets how the original code writers looked at workflow Overall: RingCentral is the reason our little company is still in business. We had to send everyone home to comply with local COVID-19 non-essential business quarantine ordinance. Our business looks exactly the same to those calling our company

Love all of Ring Central's Features Love the ability to virtually meet with clients. Your software is easy to download for new clients, and works very well. Also love the RC app. I am always connected to my office. Thank you for all of your services.

RingCentral Pros: It allows me to have a remote office, text and fax number separate from my personal mobile phone number. Cons: Customer service can be average at times when there are issues. I have had a few problems with the service and contacting someone to help is sometimes difficult. Overall: It is an excellent product and I certainly do recommend it. The functionality has increased since I subscribed originally. For example call recording is a feature we use often.

RingCentral - Review Pros: What I like most about RingCentral is the different functions it gives its users. The video conferencing is extremely easy to use but RingCentral also has the phone function where you can create phone numbers and also record the conversations for future use. Cons: What I like least about RingCentral is that I wish there were more features on the video conferencing. It is very standard with sharing screens and thats about it. I wish there were more features that allows you to do more. Overall: My overall experience with RingCentral is positive. It is very easy to use and has all the features needed to run a meeting, make a phone call, etc.

Great product for remote users Pros: It functions just as well as many large phone systems at a reasonable price and set up was done in one day. Cons: When I'm on the road, calls routed to my cell phone sometimes get automatically sent to my voicemail. Overall: I like it! I've been using it for my office for a little over 3 years now and have had very few issues with it. When I did have an issue a year ago, they addressed it right away and even followed up to make sure my problem was taken care of. Definitely recommend to any small business.

Video size on iPad Love the app, but I wish I could adjust the size of the participants’ video size while on a video conference with many people. I have so swipe left/right to see all participants. I use the “active speaker” view, but really really wish I could make the participant video blocks smaller. I can see 8 per screen, but would love to show 12 or 15. Thanks!

great I like it

RingCentral came along just in time! Use Cases and Deployment Scope - RingCentral is used as our primary method of communication for Phone, Video Conferencing, Screen Sharing, and messaging. We rolled it out across all of our divisions and all our locations in North America. -RingCentral allowed us to eliminate our single point of failure on-prem PBX and gives our employees access to all their communications on their computer or mobile - from work or from home. Pros - Quality Voice and Video communication -Customer Support and Installation Services -Easy to learn user interface -Comprehensive messenging services Cons - Consistency in their apps across Desktop/Mobile/Chrome Extension platforms -They need to include the probably Taxes and fees on their quotes to not surprise new customers. Likelihood to Recommend - RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location! RingCentral Feature Ratings Return on Investment - We implemented RingCentral just weeks before the COVID-19 crisis caused us to implement a Work From Home strategy - we honestly couldnn't have stayed in business without it! -Increasing the communication between our remote Sales force and our main offices greatly increased efficiencies all around! Alternatives Considered - Jive Hosted VoIP - RingCentral won out because of the comprehensive Messenging service that was included with RC. Especially the ability to send MMS made the difference to us because we could replace Cell phone numbers with actual all-in-one Work phone numbers, thus allowing us to maintain continuity when employees turned over. Jive was a great tool, but would have forced us to implement an additional Messenging service and lose the ROI from MMS capability Support Rating - Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform

Still no call queues after app update There is still no call queues in the Contacts section even though it said there would be in the latest update. Already updated it twice. Other than that, other features are working. Please add call queues to the contacts lost like the RC Phone app has.

Works, but weak...has potential The newest updates (mid- to late-March) are an improvement, but it still feels like a big iPhone app...you’re missing shortcuts on the iPad for users who use a keyboard. The UI grabs accidental swipes some times too

RingCentral for our Business is a TRUE Useful Tool I've been using RingCentral for 18 months now am totally impressed with the app, customer support, and the continuing pursuit of the improvements of the app in features, security, and user experience.

Ring me Pros: easy to use conference meeting software. Allows many members to join. Chat works great to allow others to ask questions during the meeting Cons: Not much. Seems to work great and others who are not technology savvy can access the meetings so I don't have any poor things to say Overall: Works great and the links to the meetings are easy to send to others.

Very effective collaboration tool We use glip to collaborate with colleagues very efficiently and effectively.

Effective and super useful It works perfectly. What more do you need to know?

2 Year User - Highly Productive I'm a consultant and have been using Glip for 2 years. I love using it for team and client communications. I've found that most project management tools are too clumsy for my client teams and so they wouldn't use it. However with Glip, my client use is nearly 100%. It handles everything I use tools like this for and with iOS notifications I'm always in the know and up to date. Great product with minimal issues. Update 3/23/20: If you could give it more stars I would. I can do everything I need with both my clients and my team. Thank you RingCentral for keeping Glip the awesome program it is.

Great company Great company, great customer support. I ported away 3 numbers from a company that was horrible on their best day. I recommend them to anyone looking for great phone service at a very reasonable cost.

Great VOIP system for big organizations Pros: RingCentral has been a great improvement over our old VOIP system. Among the best features are the conferencing, vacation planners, call forwarding features among many more. Perhaps the best feature that has significantly improved the way we interact with people is the E-Fax feature. Cons: Although it is one of my favorite features, occasionally I have trouble with the E-Fax feature. Once in a while when someone sends me a fax the entire fax will not come through. Also, clients have had difficulty sending faxes to me in the past. I know for sure it is not on their end because we have a backup physical machine just in case and that has worked on the same days as those who had trouble. We so far have not been able to isolate the problem. Overall: Overall, RingCentral has been a great improvement in the way we communicate with each other and with clients. The extension system is easy to use to communicate with those who are in the organization and the E-Fax feature despite its blips has been a much needed improvement.