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Telecoms World Asia 2018: How Omni-digital is transforming Customer Care

Ring Central Blog

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RingCentral Engege will join Telecoms World Asia in Bangkok on March 19 and 20. For 19 years, this event has been an annual platform for leading international carriers, operators, authorities and suppliers to meet, learn and create fruitful business partnerships for the betterment of wholesale revenue and growth.

This year’s edition will gather more than 600 attendees, 120 speakers and 40 sponsors from across Asia and beyond. RingCentral Engage will contribute to one of the key themes: “TelCo 4.0: Strategies, innovation and new services for the digital native”.

According to TNS, marketers across APAC now rank customer relationship and care as their number one priority. In this area, telecom operators are facing specific challenges to accompany customers on their preferred channels.

Customer-Care-APAC-Study

On stage, we will share concrete examples, current trends and effective solutions to overcome these challenges. Join us on March 20 at 12.40 to discover the omni-digital approach to customer relations and how the TelCo companies can benefit from it.

Our team will be available in the Asia region from March 11 to 29. If you are not able to attend Telecoms World Asia, do not hesitate to get in touch to arrange a meeting with us in Singapore, Myanmar, Thailand or Malaysia.

Originally published Feb 15, 2018, updated Sep 23, 2021

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