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Leading an agent-centric contact center

Hear from Justin Robbins on how contact centers can attract, and retain, top contact center talent.

The three attributes of an agent-centric leader: Do you have them?
Laptop sits on an outdoor table unplugged in a serene setting, a contact center agent who works from home utilizes it.
Do your contact center metrics hide reality? Here’s the test
Image of workers, possibly editorial or contact center staff all concentrating in a modern loft style office.
The top contact center hiring advice I’ve used throughout my career