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Leading an agent-centric contact center

Hear from Justin Robbins on how contact centers can attract, and retain, top contact center talent.

CX / Customer experience

The three attributes of an agent-centric leader: Do you have them?
Justin Robbins
Laptop sits on an outdoor table unplugged in a serene setting, a contact center agent who works from home utilizes it.

CX / Customer experience

Do your contact center metrics hide reality? Here’s the test
Justin Robbins
Image of workers, possibly editorial or contact center staff all concentrating in a modern loft style office.

CX / Customer experience

The top contact center hiring advice I’ve used throughout my career
Justin Robbins