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Small business communication technology: The #1 thing to look for


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Too many apps, too much wasted time

How you communicate at work has become complicated. You often use the phone to communicate, but you also use email, text messaging, and video meetings. 

Unfortunately, you probably use different apps for each one. That means you have to constantly flip between all these disconnected apps. And different pieces of conversations get stored in each one. That’s a huge waste of time. It also means you might lose documents and important information simply because you can’t remember where they are.

🔍  Are you thinking about purchasing a new communication tool and unsure how to get started? Here’s a free checklist to help you pick the right one for your business.

👀   Get this free checklist to pick the right communication tool for your business.


An all-in-one solution 

What if you could get that wasted time back? One way to do that is with an all-in-one communications system that combines phone systems with video meetings, team messaging and fax all in one app.

Fortunately, there are solutions today, particularly in the cloud, that provide all-in-one communication that’s simple, affordable, easy to set up, and easy to use. A cloud-based communications solution manages all the technology for you. You just tap into all the great features via the Internet using your phone, tablet or computer. It’s really that simple. 

RingCentral for healthcare payers
Message, video, phone, fax. All in one app.

Here are a few reasons to consider an all-in-one communication solution:

1. Simplicity is key

By moving your communications into the cloud, you make it simpler for everyone. You don’t need to switch between different apps. All of your conversations, files, and links live in one place. The best cloud solutions also let you connect your communications hub with your other important tools, such as Microsoft 365 or Google Workspace. This makes it even easier to collaborate and share in one super-efficient system.

2. Bring employees together with ease 

Today, many people work remotely. If you work from home, it can be difficult to collaborate on projects together. A single communication solution allows you to communicate from anywhere, using whatever communication method you like. Some people might prefer the phone, while others prefer messaging. An all-in-one solution lets everyone use their preferred method. 

3. Better communication = happy employees 

Everyone wants a rewarding, exciting job, not a frustrating one. In today’s remote world, feeling connected with your colleagues can be difficult, which can lead to frustration and low morale. And that can impact your ability to focus and produce. But cloud communications technology makes it simple (and even fun) to connect and bridge that gap using whatever method of communication you prefer.

4. Happy employees = happy customers 

Studies have shown that happy employees provide better customer service. And they’re even happier when they feel confident they can answer customers’ questions quickly. 

An all-in-one communications solution does just that by helping you capture and store a history of your customer’s interactions with your company. With a single communications hub, you’re much less likely to lose key information because a record exists in the hub. 

The best communications solutions also help you assign tasks and manage them to completion, so you can make sure everyone follows through on customer needs. 

5. Easy to set up, easy to use 

A communications hub sounds wonderful, but not all solutions are created equal. Some communications systems can feel complicated to use.

Look for these features when it comes to your communications solution: 

  • Minimal set up time. Setting up your communications solution shouldn’t take days. It should take minutes.
  • Technology that makes sense. Everyone has different levels of comfort with technology. You need a solution that’s simple to use. 
  • Strong tech support. Your vendor should offer lots of support articles, live chats, and phone support—24 hours a day. 

6. One partner, one invoice 

Having an all-in-one communications hub makes it easier to research and purchase your solution. Instead of getting several bills from different communications companies, now you’ll just get one. 

Simple to start, simple to grow 

RingCentral is an all-in-one cloud communication system that offers phone, video meetings, messaging, and fax, all at an affordable price. It’s simple to set up and can grow with your business. As your business grows, you can add new users and phone lines in minutes. 

Need a simple solution for your business communications? RingCentral is here to help, offering easy, accessible tech support and a full collection of communications products to cover all your needs in a single solution. Learn more about RingCentral’s small business solutions.

RingCentral for healthcare payers
Message, video, phone, fax. All in one app.

Originally published May 26, 2022, updated Dec 30, 2022

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