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RingCentral Cloud PBX for Microsoft Teams: Enhancing Teams With Enterprise Telephony

RingCentral Cloud PBX for Microsoft for PBX


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In today’s digital work environment—especially now that working from home is the new norm—many organizations that use Microsoft 365 also use Microsoft Teams to collaborate via messaging and keep disparate teams connected. 

With the new RingCentral Cloud PBX for Microsoft Teams integration, customers can combine Teams collaboration tools with market-leading Cloud PBX while staying within the Teams’ experience. The integration brings RingCentral’s enterprise-grade cloud PBX directly into the Microsoft Teams platform via Direct Routing, offering a native, feature-rich PBX experience, and elevating workplace collaboration for everyone. 

In addition, RingCentral Cloud PBX for Microsoft Teams provides RingCentral’s global phone system capabilities to 40+ countries and international numbers to 100+ countries. This enables users to get more done with an industry-leading cloud PBX integrated into Teams and keeps Teams at the center of the collaboration experience. 

Introducing enterprise-grade telephony to Teams

Natively integrated with Microsoft Teams

RingCentral Cloud PBX for Microsoft Teams integrates natively into Teams so users can enjoy the same Teams interface they’ve been using with no additional apps or interfaces. They can also continue to make calls without changing anything about their current Teams user experience on desktop, mobile, and web. 

Teams users won’t need to learn another tool, allowing them to focus less on technology and more on driving innovation.

Advanced PBX

RingCentral Cloud PBX for Microsoft Teams extends far beyond simple calling. Our enterprise-grade PBX platform offers users a rich UC experience with features such as IVR, call handling, QoS analytics and call reports, and much more. 

Organizations can gain valuable insights into their Microsoft Teams’ calls using analytics to identify key trends across individuals, teams, and the larger organization. This helps make impactful changes using real-time data to drive business decisions. Also, set up automated alerts and create targeted reports with simple and configurable out-of-the-box KPIs and metrics. 


RingCentral offers a full cloud PBX service in over 40 countries with emergency services, regional calling minutes, regional data centers for QoS, and more. With enterprise-grade security and geo-redundant data centers all over the world, RingCentral’s industry-leading 99.999% uptime SLA ensures reliable HD audio, meaning your teams are always connected.  Our leading security certifications such as SOC3 and HITRUST, as well as compliance with industry requirements such as HIPAA and FINRA ensure that users always operate securely and in accordance with industry standards.  

Give users feature-rich flexibility with our other Microsoft integrations, including Outlook, Microsoft 365, Microsoft Dynamics, and more. In addition, our native integrations with hundreds of commonly used business apps—Salesforce, Zendesk, ServiceNow, and others—enable users to spend less time switching between apps and more time getting things done.   

Save time and money on purchasing Calling Plans, SBCs, or managing on-premises hardware and SIP trunks. Everything is maintained by RingCentral in the cloud.

Enhancing your calling solution, together

With RingCentral Cloud PBX for Microsoft Teams, all of your communication and collaboration essentials live in a single platform. You can save time and money, enjoy an industry-leading enterprise PBX with an expansive global footprint, and simplify the user experience for your teams.

Learn more about RingCentral Cloud PBX for Microsoft Teams here.

Originally published Jun 29, 2020, updated Aug 11, 2020

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