Pick a topic

Mobile instant messaging: a big win for Ooredoo

Ring Central Blog


URL copied
< 1 min read

Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand’s vision is to enrich the lives of the populations it serves, and it is committed to fostering human development through communication.

In 2015, Ooredoo chose the RingCentral Engage platform to manage digital customer relations for its 115 million clients around the world.

A unified management tool for digital customer relations

Ooredoo integrated a live chat feature into to help customers manage their accounts. It also added an instant messaging system to its mobile app.
With the RingCentral Engage platform, Ooredoo can also manage customer relations through social networks (Facebook, Twitter, YouTube, Google+, Instagram) and by email.

“We are thrilled to be working with RingCentral Engage in our efforts to improve our customer relations. Engage’s flexible SaaS platform enabled Ooredoo to centralize the management of responses from all digital channels in a single shared interface, with uniform processes and statistics for each channel.”
Sanjay Vaghasia, CTO of Ooredoo Maldives

The success of Engage Mobile

Soon after they implemented Dimelo, the Ooredoo teams realized that the mobile instant messaging channel was quite a success. Customers quickly adopted this practical and innovative contact method.

Mobile instant messaging a big win for Ooredoo


Originally published Feb 04, 2016, updated Sep 24, 2021

Up next

Digital Engagement

Social media customer service representative: what to look for in a candidate

Does a good call center customer service rep necessarily make a good social media customer service rep? Companies have the unfortunate habit of hiring all of their customer service reps based on the same criteria, no matter what the channel. With this in mind, we decided to come up with a list of the ideal ...


URL copied

Related content

Digital Engagement

6 Trends Shaking Up Customer Care in 2019

Digital Engagement

Chatbot Summit: the collaboration between agents and chatbots

Digital Engagement

8 Common Chatbot Myths Debunked

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.