Mobile instant messaging: a big win for Ooredoo

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Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand’s vision is to enrich the lives of the populations it serves, and it is committed to fostering human development through communication.

In 2015, Ooredoo chose the RingCentral Engage platform to manage digital customer relations for its 115 million clients around the world.

A unified management tool for digital customer relations

Ooredoo integrated a live chat feature into my.ooredoo.com to help customers manage their accounts. It also added an instant messaging system to its mobile app.
With the RingCentral Engage platform, Ooredoo can also manage customer relations through social networks (Facebook, Twitter, YouTube, Google+, Instagram) and by email.

“We are thrilled to be working with RingCentral Engage in our efforts to improve our customer relations. Engage’s flexible SaaS platform enabled Ooredoo to centralize the management of responses from all digital channels in a single shared interface, with uniform processes and statistics for each channel.”
Sanjay Vaghasia, CTO of Ooredoo Maldives

The success of Engage Mobile

Soon after they implemented Dimelo, the Ooredoo teams realized that the mobile instant messaging channel was quite a success. Customers quickly adopted this practical and innovative contact method.

Mobile instant messaging a big win for Ooredoo

 

Originally published Feb 04, 2016, updated Sep 24, 2021

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