These are some unprecedented times—millions of people around the world find themselves under different phases of quarantine to reduce the spread of COVID-19—stay-at-home, safer-at-home, complete lock-down, shelter-in-place, nighttime curfew, etc. Even as curfews and shelter-in-place orders ease, it’s safe to say business has changed, and remote work may be the new normal. But with these changes and disruptions, business and commerce do not stop—and your company cannot afford to be left behind or shuttered during these times.
Lengthy and drawn-out transition cycles are things of the past; companies must invest in and create an environment that allows their employees to respond to customers quickly and efficiently. Smart organizations are responding swiftly to the changed social and market conditions and are planning for when employees can travel, meet customers, and be able to work from the office. This is specifically important during the current environment when there is a possibility that the Corona crisis may manifest again during the fall, again drastically changing what work and business communications look like.
At RingCentral, our motto has always been to connect employees, vendors, and partners from wherever, whenever, and however they need to communicate. We’ve monitored the landscape and adjusted our services implementation and delivery approach accordingly to meet customers’ changing needs. We want our customers to be able to feel confident when deploying RingCentral services and trust us as their advocates—like they and hundreds of thousands of RingCentral customers always have.
Need to get operational quickly?
We genuinely understand the importance of communications to a company, and the need to be able to adapt quickly and ensure your business remains operational. After all, our entire business model is built on efficient, intelligent, and scalable communications.
That’s why we created express unified communications (UC) and contact center (CC) packages that allow customers to quickly operationalize RingCentral services in as little as 48 hours, and deploy additional services as their needs evolve.
That’s also why we provide a flexible, open platform to allow you to customize the way you communicate, build in RingCentral communications with the systems you already use, and take advantage of new technologies such as chatbots or artificial intelligence to greater scale your business and ensure customer satisfaction even at an unprecedented scale.
Along with getting you up and running quickly, our team can assist you in using our 200+ pre-built integrations, building custom integrations, building notification systems, and more.
Worried about the expansion of video conferencing?
We understand that having to choose a new solution and deploy video conferencing within your company can be daunting. That’s why our video conferencing service is designed to work with a unified app, allowing all of your teams’ communications to happen in one place, with one app.
It’s also why we’ve created our new Rooms-in-a-Box service, to work with you every step of the way in your video conferencing deployment.
With our new Rooms-in-a-Box service, you are quickly able to deploy and expand your video conferencing solution with a turnkey and secure approach. Through this approach, our team can quickly set up a full conferencing solution when rooms aren’t being utilized, allowing you to scale efficiently, and as your business needs.
Our Professional Services processes are designed to support you from pre-deployment to post-deployment. Our team will be with you every step of the way to help you ensure you have the ideal network setup, handle change management, train and onboard your users, provide system and UAT testing, provide ongoing support as needed, and even help you design a “return to office” strategy.
Our solutions include:
Network: Guidance is provided that enables work-from-home (WFH) users to conduct basic network testing and best practices, allowing QoS to be maintained.
Change management: We identify and train champions from within your organization to support communication, training, and adoption requirements.
User training and service adoption: Our persona-based training learning management system (LMS) allows users to take training at their own pace and be ready. Admins can monitor and assign training as needed.
System and UAT testing: A thorough end-to-end testing involving WFH users ensures that the system is built to the documented design and that all call flows, queues, and configurations are set up correctly.
Go-live: An office hour-type audio and video conference allows users to call in with their support questions—including those who are outside of the RingCentral system—if they have trouble logging in.
Return to the office: We will work with you to develop a “return to the office” strategy that will focus on additional training, hardware, and porting support.
Post-go-live support: As part of our commitment to you, we will provide two months of RingCentral Office Priority Support ($1,000 USD value), which will allow customers to connect directly to the secondary tier and get help quickly.
Professional Services, the RingCentral way
Regardless of your current or future needs, at RingCentral, we are dedicated to your success and providing a flexible, scalable, and future-proof solution for all of your business needs. Our Professional Services team is here, ready to help you just as they have helped thousands of RingCentral customers, ensuring that you are not only able to adapt but thrive in this changing climate.
Contact us or call 1-877-807-5364 today to learn how we can help support your business.
Originally published Jun 23, 2020, updated Jan 15, 2021