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Lower costs, happier customers: How 500+ small businesses did it


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Cloud communications, collaboration, and contact center solutions offer employers more than a platform for connecting employees, partners, and customers—they’re also a driver of significant business value, as revealed by RingCentral’s recent Customer Success Metrics Survey. And small and medium businesses were no exception to these significant benefits.

The survey results from more than 500 of RingCentral’s small and medium business customers found that deploying our cloud communications—all-in-one messaging, video, phone (MVP)—and contact center solutions yields critical improvements both within their workforce as well as for customers, due to an improved ability to streamline workflows, increase the efficiency of meetings, and other productivity benefits.

“Our small and medium business customers highlighted the impact of our MVP solutions, citing improved mobility, productivity, and customer experience,” said Matt Hassett, Director of Small Business Marketing at RingCentral.

But don’t take our word for it. Read on to learn what small business owners had to say about the ways RingCentral boosted employee productivity, mobility, and more. 

👀  How are small businesses using RingCentral to drive productivity and business results? Grab our eBook to dive into five small business success stories.

👀   Get this free eBook to get an inside look at five small business success stories.


The numbers don’t lie: RingCentral’s impact on small businesses

Starting from the time of deployment, our customers reported measurable improvements in all aspects of how they manage and use communications tools: reduced IT and hardware spending, fewer needless in-person meetings, improved mobility for remote workers, and other significant productivity benefits that will prepare their organizations for the ongoing evolution to a hybrid workforce: 

SMB Customer Stats RingCentral Option 2

Here’s what some of small business leaders had to say about life with RingCentral:

“We had high phone bills, separate costs for online fax and a texting service, and we still ended up giving out our personal cell numbers to patients when we were away from the office. With RingCentral, we’re saving thousands each year.”

Dr. Gina Dorfman

Founder, Dentistry for Kids and Adults

“Since replacing our on-premises PBX with RingCentral, we haven’t looked back. It was the right move for our growing business.”

Travis Luckey

Director of Technology, Stumptown Coffee

These stats are only part of the story.

An opportunity for business transformation

Companies of all sizes have achieved value in deploying cloud communication, collaboration, and contact center solutions from RingCentral. “Implementing a modern cloud communications platform is about more than just an infrastructure or provisioning change,” said Jocelyn Vallieres, RingCentral’s Senior Director of Customer Value Acceleration. “It’s an opportunity to transform the business and accelerate business value in ways that may be unexpected.”

Ready for better business results? 

With results that encompass 18 key business metrics, there’s much more to unpack from our customer success survey. In this Customer Survey Blog Series, we’ll take a closer look at the results and explore some of the specific improvements seen across key business segments and within industry vertical markets.

Download the new RingCentral Customer Success Survey datasheet to take a closer look at the SMB results—and book a demo now to get one step closer to seeing these improvements within your own organization.

Schedule a demo

Originally published Jun 15, 2021, updated Nov 10, 2021

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