Sales Intelligence AI for sales insights and conversation intelligence

Chatbot Summit: the collaboration between agents and chatbots


Facebook Twitter Linkedin Copy link post URL copied
< 1 min read

A few days ago, our team was in Berlin for Chatbot Summit, the world’s leading international event series for chatbots. It gathered professionals from top consumer brands, technology leaders, innovative startups and digital service providers. More than 1500 attendees, 100 speakers and 60 exhibitors joined this Berlin’s edition.

During the event, Julien Rio, Head of Marketing at RingCentral Engage, talked about the collaboration between agents and chatbots. The evolution of customer expectations naturally leads to the usage of chatbots to respond better, faster, any time. But chatbots have their limits: this is where the collaboration between human & machine comes in for a seamless customer experience. To get practical, we will review a concrete example of a consumer brand using chatbot/human collaboration as a mean to please their customers.

In case you missed it, you can watch the full conference below:

If you want to learn more about chatbots, check out our other articles:

Chatbot Myths Guide

Originally published Nov 05, 2018, updated Dec 30, 2022

Up next

Hybrid work

6 Trends Shaking Up Customer Care in 2019

As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, we report on six major trends that are set to shake up the industry. 1. New messaging channels The growth of business ...


Facebook Twitter Linkedin Copy link post URL copied

Related content