What is RingCentral Channel Harmony?

Woman on headset talking to colleague over laptop

Share

Facebook Twitter Linkedin Copy link post URL copied
5 min read

Highlights:

  • Through Channel Harmony, RingCentral offers partners a simplified way to provide customers with cloud communications and customer experience solutions.
  • RingCentral’s Partner Program and channel sales leaders are continuously recognized for their innovation and partner-first mentality.
  • These awards signify the true power of Channel Harmony—allowing RingCentral and our partners to collaborate on the best solution for our joint customers.

 

How we work has changed intensely in the past 2 years. People who used to work remotely—and fully in-office before that—now zip in and out of offices, work with teammates across different time zones, and in many ways, choose their own schedules.

So how does RingCentral help companies navigate this new world of work? We partner with those closest to our customers.

Everything you need to know about our Channel Partner Program

By building relationships with over 14,000 IT consultants, RingCentral has developed a reputation for creating lasting partnerships. This is largely done through Channel HarmonyTM, the foundation of RingCentral’s industry-leading partner program. 

But what is Channel Harmony, and how does it lead to such strong collaboration? 

 

What is Channel Harmony?

RingCentral has always been a partner-first company, and our philosophy of Channel Harmony remains the same: respect your partners’ time and effort, eliminate conflict with direct sales, and help partners run their business their way. 

In doing so, Channel Harmony provides a simplified path for partners to bring our solutions to market, while offering 100% commissions regardless of partner involvement or deal size.

So what does that look like specifically?

Access to resources

2 businessmen and 1 business woman smiling and shaking hands outside of an office

Our partners have access to a wealth of invaluable marketing, sales, and positioning resources housed on our Partner Portal. We also host a number of channel events throughout the year where our partners can meet with RingCentral experts and other channel peers to build those relationships that underpin our shared success. 

With a world-class team of dedicated partner managers, account executives, and subject matter experts at their disposal, partners have 24/7 access to experts that will help them succeed.

Partners first

Above all, our commitment is to protect the relationships our partners have built with their customers in the field. We understand the hard work that has gone into building a partner’s reputation in the community, and we will always put that first. And we’re well aware that our partners are experts in their customers’ needs and verticals. 

Channel Harmony combines that insight with RingCentral’s industry-leading UCaaS and CCaaS products and knowledge. This is key to both partner and customer success, which in turn means success for RingCentral. In other words, we all win together—and everyone gets compensated accordingly.

This is and always has been a people business. It’s about the partnership—the full scope of our relationship and the work we do together—which is bigger than any single deal or quarter. 

 

Channel Harmony awards and recognitions

Both RingCentral Partners and the channel community at large have recognized the power of Channel Harmony, and we have the trophies to prove it. 

To me, these awards are not so much a notch in RingCentral’s belt, but instead highlight how the Channel Harmony model strives to serve partners’ needs first, letting success follow suit. 

1. Partner Programs Guide

First off is a major recognition of the power of Channel Harmony, a five-star rating in CRN’s Partner Program Guide. The 5-star rating is achieved only by select vendors that deliver the best of the best, going above and beyond with their partner programs to help push growth and positive change.

2022 marks the seventh year in a row that RingCentral has earned five stars in the CRN Partner Programs Guide, making us the only pure-cloud UC+CC provider that can boast such a feat.

2. ARN Innovation in Collaboration

Australia’s voice of the IT Channel, ARN, acknowledged RingCentral’s channel prowess and the effects of Channel Harmony on partnerships with the Innovation in Collaboration award

When it comes to putting partners first, this award showcases how Channel Harmony is the best at working with the channel to serve their needs and those of their customers.

3. Circle of Excellence

While everything we do is always a team effort, myself and the partner leadership team were also honored with several awards from around the channel. 

These rewards recognize individuals in their scope. But in my mind, they’re just as much of a reinforcement of the power of Channel Harmony as a whole. And, at the heart of it, it all comes back to the relationships we have with our channel partners.

“Our channel community is a key part of our growth and success, and we are grateful for their partnership in helping customers around the world achieve new heights by moving to our cloud communications solutions.”

Carson Hostetter, Chief Revenue Officer at RingCentral

For example, Channel Future’s Circle of Excellence is a peer-to-peer award that recognizes channel leaders and their programs who create noticeable value for their customers. In 2021, I secured my third appearance in the Circle of Excellence, and I couldn’t have done it without all of our partners as well as my top-notch team.

4. Women of the Channel

Next is CRN’s Women of the Channel award, which recognized Wendy Harmon in their most recent edition for the second year in a row. 

Women of the Channel identifies women whose vision and drive has a major impact on partners, and Wendy’s passion for people—both inside and out of RingCentral—is changing the game for our partners.

5. Channel Chief

In addition to Circle of Excellence, we secured Channel Chief for the sixth year running. The award highlights channel leaders who create programs that drive value for partners.

6. Channel Influencer

The last of these awards of 2021 is Channel Future’s Channel Influencer award, a second win in a row. 

Channel Influencer recognizes authoritative figures in the channel, and this win further propagates the concept of Channel Harmony and the benefits it provides partners.

As far as recognition goes, all of these awards cement the position of RingCentral’s dedication to partners and how, ultimately, it’s all about making it easy for partners to win with RingCentral.

 

Thank you, partners!

We’re immensely grateful for the relationships and people that have contributed to our mutual success. 

We look forward to growing and evolving our partnerships with Channel Harmony and continue to provide partners with one of the best vendor experiences in the UC+CC industry.

To learn more about the RingCentral Partner Program, visit https://www.ringcentral.com/partner/agent.html.

Originally published May 05, 2022, updated May 09, 2022

Share

Facebook Twitter Linkedin Copy link post URL copied

Related content