Trusted by thriving business everywhere
Top three reasons leaders choose RingCentral over Smooch:
Supports any digital channel
RingCentral Engage Digital supports any digital channel, including social media, messaging, email, live chat, in-app messaging, and community and consumer reviews. Smooch only allows up to five integrations in its Starter and Growth plans.
Deeply integrated reporting and analytics
RingCentral Engage Digital has advanced, deeply integrated reporting and real-time analytics. Smooch does not have built-in analytics and relies on partners for this capability.
AI-based smart routing engine
RingCentral Engage Digital leverages a built-in AI-based smart routing engine. Smooch uses third-party bots and sentiment analysis to route messages appropriately.
Deliver more when the moment matters
Increased agent productivity
Reduce churn and frustration by providing agents with a single desktop to manage every digital interaction.
Higher customer satisfaction
Solve complex issues quickly and effectively by merging multiple digital identities from any channel into a single user profile.
Categorize incoming messages with classification tags and push them to the right agent based on urgency and skill to better serve the customer.
Deep and integrated analytics
Reduce missed opportunities by identifying brand ambassadors and detractors to improve and upsell products while increasing profits.
Popular features that help our customers deliver the ultimate digital customer experience
One agent desktop
Through a single agent desktop for every digital conversation, RingCentral Engage Digital enables agents to provide a consistent user experience.
Comprehensive channels include messaging, live chat, email response management, in-app messaging, social media, and consumer review platforms.
Unified customer Profile
Merge user identities across multiple channels to a single profile with a history of interactions to enable agents to solve complex issues quickly.
Deeply integrated reporting and actionable real-time analytics help to optimize digital service levels.
The open API platform allows integrations with chatbots, CRMs, and any business intelligence app.
Comprehensive email Management
Automate email message routing to appropriate agents. Group all messages into a single ticket conversation. Track process and control everything—from message categorization to quality of replies.