This email was sent to all customers on March 13, 2020
Our hearts go out to the many people and businesses that have been impacted by the COVID-19 virus. As the outbreak expands, many businesses worldwide are experiencing uncertainty. We see it as our duty, during this difficult time, to promote health and safety among the community at large. Recently, we issued a blog announcing a free offer of RingCentral Office for educators (K-12), healthcare providers and nonprofits involved in the fight to end COVID-19. Our goal is to provide our best in class communication and collaboration solutions for the distributed and mobile workers and organizations who are working globally and tirelessly to bring an end to this crisis.
Now more than ever, the use of powerful remote work tools like RingCentral become not just a matter of preference, but a matter of safety. Our platform allows employees to work from anywhere, anytime, on any device in order to get work done and keep your businesses moving forward – even in the event of a crisis. We want to reassure you of RingCentral’s service resilience during this time.
From inception, we designed our architecture to be flexible and scalable, enabling us to seamlessly expand the capacity of our cloud service to serve the ongoing expansion of our customer base and to provide enough surge capacity for increased usage.
We use multiple layers of security and redundant data centers to ensure high availability of services and user protection. Our team actively monitors and optimizes our platform 24/7/365 to ensure our services deliver 99.999% uptime, which is fully backed by our Service Level Agreement (SLA). Geographically dispersed redundant data centers, rigorous service operations and multi-layered security processes protect our services from wide-spread system failure, operational errors, cybercrime, and outages from natural disasters. Our dispersed support centers also enable us to continue providing on-going customer support.
We, like you, are maintaining a strong focus to ensure business resilience during this time. Rest assured that RingCentral’s cybersecurity measures take into account the remote work needs of our personnel. For highly available and secure communications, we use our own UCaaS services. We manage access to the company’s business applications and internal systems through single sign-on, multi-factor authentication, VPNs and a secure web gateway service. Endpoints are instrumented with Unified Endpoint Management (UEM) and Endpoint Detection and Response (EDR) capabilities. These capabilities operate whether personnel are working locally or remotely.
We hope that you and your employees remain safe during this time and stay connected with RingCentral. Should you have any questions, please feel free to contact your Customer Success Manager, Account Manager or visit our support site.
President and Chief Operating Officer, RingCentral