EX+CX

Explore the powerful link between engaged employees and happy customers.

Chapter 01 Here’s how to improve your customer experience by putting your employees first

Chapter 02

5 Tips for Building the Best Employee Experience

Chapter 03

Your Next 5 Steps to Becoming a Better CX Pro

Chapter 04

Why Does Employee Experience Matter?

You’ve no doubt heard it before, but the most important asset for any business is people. In a business context, “people” can take on a number of different meanings. Your customers are people—as are your suppliers, vendors, and a myriad of other stakeholders.
Chapter 05 10 Easy Ways to Boost Your Employees’ Experience in the Workplace

Chapter 06

8 Crucial Do’s and Don’ts for Great Customer Service
Good customer service plays a key role for companies looking to deliver a high-end customer experience. In fact, it often determines whether a customer will stick with a company or move on to a competitor (89% of consumers say they have after receiving poor customer service).

Chapter 07

10 Stats that Show the Undeniable Connection Between EX and CX

Chapter 08

What Will Customer Service Look Like in 2025?

Chapter 09

9 Ways to Improve Your CX Strategy Right Now

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