Every call is a moment that matters. It could be a new customer ready to buy, a client who needs reassurance, or a patient looking for help. But when your team is juggling endless calls, back-to-back appointments, and manual follow-ups, even the most dedicated business can miss a few of those moments.
RingCentral AI Receptionist (AIR) changes that. It turns your phone line into an intelligent front desk that answers calls, schedules appointments, and updates your CRM automatically. What started as a way to reduce missed calls has evolved into a smarter, more personal experience that helps you stay connected to every customer, day or night.
This month’s release makes RingCentral AIR more dynamic, intuitive, and scalable, with four new ways to strengthen every customer interaction:
- Capture customer leads automatically direct to your CRM
- Handoff calls with context so every conversation feels connected
- Schedule appointments smarter with multiple calendars and dynamic meeting links
- Connect RingCentral AIR to external PBX systems easily for greater interoperability
No more manual data entry. No more “Can you tell me that again?” No more after-hours missed calls that cost you business.
Capture customer leads automatically direct to your CRM
RingCentral AIR helps you turn every customer inquiry into a qualified lead by asking intake questions, collecting caller details, and updating your CRM, or its own storage automatically.
This means every prospective buyer who calls, even after hours, gets captured automatically. When customers call at 9 p.m., RingCentral AIR records their name, phone number, and intent, then creates or updates the CRM record before your team even starts their next day.
No missed voicemails, no sticky notes on desks. Every lead is logged and ready for quick and easy follow-up.
Lead capture is currently in controlled availability, with Salesforce CRM integration launching first in a phased rollout. Additional CRM integrations, including HubSpot and Zoho, are planned for release by Q4 2025.
Handoff calls with context so every conversation feels connected
When RingCentral AIR transfers a call, it now passes along a conversation summary so your team knows the caller’s names and needs. Customers never have to repeat themselves, and your staff can focus on helping instead of catching up.
So your team can begin the conversation naturally—“Hi Jamie, I see you had questions about your loan application”—and move straight to solving the problem. The transition feels smooth, confident, and human.
Contextual handoff is available now on desktop, with mobile support coming by the end of Q4 2025.
Smarter appointment scheduling with multiple calendars and dynamic meeting links
Coordinating appointments across multiple teams and locations can quickly become chaotic. To make scheduling easier, we’ve expanded and improved our appointment scheduling capabilities.
RingCentral AIR now supports multiple Google and Outlook calendars and automatically generates unique RingCentral Video links for every virtual appointment. It checks availability across staff and locations, books the right person, and sends customers a single confirmation SMS with all the details.
With this new update, your teams can coordinate seamlessly across departments, time zones, and service types, without adding administrative work.
Support for multiple Google and Outlook calendars and dynamic RingCentral Video meeting links for appointment scheduling is now available.
An easier way to connect RingCentral AIR to PBX systems
In August, we introduced AIR Everywhere, expanding RingCentral AIR to work with any phone system. Adding dynamic SIP integration takes that flexibility even further.
Businesses can now connect RingCentral AIR directly to their existing SIP-based PBX, making it easier than ever to bring AI into their organization without replacing hardware or disrupting workflows.
Setup is fast and simple. Simply generate SIP credentials to use RingCentral AIR in on-prem, cloud, or hybrid environments. No complex integrations, no lengthy IT projects. It works with any SIP-based phone system, giving every team access to the same AI-powered call handling.
This update makes AI Receptionist future-ready for any business model:
- Enterprises and franchises with legacy PBX systems can now route calls across multiple offices through existing SIP infrastructure.
- Hybrid organizations can leverage one AI Receptionist across both on-premise and cloud environments.
- Even IT-managed small businesses can deploy AI Receptionist quickly, using direct SIP credentials for a low-maintenance way to extend their phone systems.
SIP integration for PBX systems is now in controlled availability.
A measurable impact across industries
From healthcare and financial services to hospitality and transportation businesses, RingCentral AIR is helping businesses deliver faster responses and stronger customer experiences.
Televero Health, a leader in behavioral healthcare and part of the 2025 Inc. 5000 list of America’s fastest-growing private companies shared,
“We now have a 97% patient satisfaction rate, and AI Receptionist directly contributed to that. We saw our monthly appointments increase by 14% and our monthly revenue grow by over $204,000. That kind of ROI is exactly what we need. RingCentral has been with us every step of the way, and AI Receptionist has been a big contributor to our success.”
SpineOne, a healthcare clinic, also saw call abandonment and ring-no-answer rates dropped to just 2% within 30 days of using RingCentral AIR.
And West Virginia 211, a statewide information and referral hotline, uses RingCentral AIR to route 40,000 calls a year across 100+ locations. The numbers tell a consistent story: faster response times, happier customers, and more efficient teams.
Experience the new AI Receptionist
Every conversation is a chance to make an impression. RingCentral AIR helps you make every one count – capturing leads, connecting customers to the right person, and delivering the kind of responsiveness that builds trust.
Join our upcoming AI Real Talk Webinar on November 12 at 10AM PT to hear how businesses are transforming customer experience with RingCentral AI.
And call 1-8445-TRY-AIR to speak with Natalie, our AI Receptionist, and experience it in action.
Originally published Nov 03, 2025
