Every customer interaction, no matter how brief, is a chance to build trust, deliver value, and strengthen relationships. Yet for many businesses, inbound phone calls are still treated as interruptions rather than opportunities.
We conducted a recent survey* of 200+ tech leaders and small business owners, which revealed the scale of this business challenge—and just how costly it can be:
- 40% of respondents spend one to two hours per day answering customer calls
- 75% said those calls significantly interrupt their ability to complete other work
- 38% said missed calls is a concern for their business
- And 26% said a missed call can cost their business $500 or more.
These numbers point to a major operational gap. Missed calls can lead to missed revenue opportunities. And it’s no surprise that, according to the same survey, 78% of businesses are actively interested in an AI receptionist to help close the gap.
That’s why we built RingCentral AI Receptionist, an AI-powered phone agent that’s always on, context-aware, and constantly learning the ins and outs of your business. Whether you’re a startup or a global enterprise, it adapts to your workflows, answers routine questions, blocks spam, and routes callers to the right person.
In a world where speed, accuracy, and responsiveness define customer loyalty, your phone line shouldn’t be a bottleneck—it should be your front door.
And it’s time to unlock its full potential.
AI that feels human and performs like a pro
At its core, RingCentral AI Receptionist is designed to feel less like a bot and more like a trusted member of your front-office team. Here are just a few of the capabilities that make AI Receptionist stand out:
- Start using AI Receptionist in minutes with no IT support needed, and train your AI receptionist quickly using your website, FAQs, and uploaded documents.
- Select the personality, tone, and voice that best reflects your business.
- Intelligent call transfers based on names or context, now expanded to include external numbers outside your organization.
- Automatic SMS messaging capabilities to confirm appointments, share links, or follow up.
- Multi-location support with custom business hours, routing rules, and caller experiences for each branch or location.
- Analytics and insights that reveal where your team can reduce transfers, resolve more calls, and cut operational costs.
- HIPAA-compliant call handling for healthcare organizations that need privacy built into every interaction.
- Spanish language support, including dual-language greeting options, and Spanish transcripts planned for release in Q3.
The real-world impact of RingCentral AI Receptionist
One of our early customers, Integral Recruiting Services, offers a great example of RingCentral AI Receptionist’s impact. Since implementing AI Receptionist, they’ve automated 93% of their inbound calls, saving 12 hours per month. Pairing it with RingCentral AI Assistant has cut their email drafting time by 67%. Even more telling: they’ve reduced call transfer time by 50%, creating a better experience for both customers and employees.
Another customer example is VGM Group, a post-acute healthcare leader, using AI Receptionist to streamline communications across departments and cut down on the 40-50% of front desk calls that were previously missed. After a successful pilot, they’re rolling out AI Receptionist company-wide.
VGM’s Help Desk now manages routine inquiries using custom AI prompts, while its contact center’s AI Agent has handled over 70,000 patient calls in just six months. HR is also saving 12 hours per week by automating candidate outreach through SMS Inbox.
That’s what we mean when we say RingCentral AI Receptionist doesn’t just answer calls; it helps you grow through them.
A glimpse into the future of agentic AI
What excites me most about AI Receptionist is how it reflects our broader vision for Agentic AI: systems that understand and respond while acting independently with contextual intelligence and human-like discernment.
AI Receptionist adapts, learns, and gets smarter with every interaction. It allows businesses to turn what was once a cost center into a strategic advantage while giving your team more time to focus on what really matters: relationships, creativity, and impact.
We built RingCentral AI Receptionist with a simple mission: to empower businesses of every size to provide fast, intelligent, and human-centered call experiences at scale and without overhead. In doing so, we’re helping teams reclaim time, reduce costs, and never miss an opportunity to connect.
If you’re ready to unlock the power of voice AI in your organization, RingCentral AI Receptionist is here and it’s just the beginning of many more exciting innovations to come.
To learn more about RingCentral AI Receptionist, visit www.ringcentral.com/air or call our toll-free number 1-8445-TRY-AIR to chat with Natalie, one of our AI Receptionists, to experience RingCentral AI Receptionist in action.
*Source: RingCentral 2025 Spring survey of 200 small and mid-size business participants in the U.S.
Originally published Jun 30, 2025
