Introducing RingCentral AI Receptionist: Business-ready Voice AI is here

Meet RingCentral AI Receptionist™ (AIR)—a fully integrated AI phone agent that helps businesses automate customer interactions, eliminate missed calls, and deliver faster, more intelligent service.

RingCentral AIR™ is built directly into the RingCentral business phone system, providing businesses with an AI agent that:

• Answers calls instantly and engages in natural conversations.
• Handles routine inquiries without requiring human intervention.
• Intelligently routes complex calls to the right person based on names and context.
• Schedules appointments and follows up via SMS.

Unlike standalone AI tools that require third-party integrations, additional software, and manual setup, RingCentral AIR is built directly into RingCentral’s business phone system, making deployment effortless. It takes minutes to set up, and it works right inside your existing RingCentral phone system, with no extra apps required.

Turn on a digital employee in minutes

Imagine adding a digital employee to your team in minutes… one that never misses a call, provides instant answers, and ensures customers are directed to the right place.

With RingCentral AIR, businesses can:

• Scale effortlessly without hiring additional staff.
• Handle peak call volumes without increasing operational costs.
• Provide a consistent, high-quality customer experience without the need for manual intervention.

AI-powered customer interactions are no longer reserved for large enterprises. Now, any business can implement AI-driven call handling, in just a few minutes, at a fraction of the cost, with no technical experience needed.

Businesses need a smarter way to manage calls

For decades, businesses have needed a better way to handle calls—one that provides instant responses, eliminates frustrating menus, and ensures every customer is heard. With generative AI, businesses can now deliver seamless, natural conversations that answer questions, route calls intelligently, and create a frictionless caller experience.

Missed calls mean lost revenue and poor customer experiences—but answering every call with a live person is expensive and difficult to scale.

RingCentral AIR changes that by ensuring businesses:

• Answer calls and texts 24/7: AI greets callers instantly and handles routine questions without requiring staff intervention. 
• Route complex requests: transfers calls to the right person based on names and context.
• Capture every opportunity: books appointments, captures leads and syncs them to your CRM.

What makes RingCentral AIR different?

Most AI voice solutions are disconnected tools that add complexity rather than solving real problems. RingCentral AIR is powered by generative AI and natural language processing. Best of all, it’s built to be fully integrated, effortless to deploy, and designed for real business impact.

• Works inside your existing RingCentral phone system. No extra apps, no complicated setup needed. One system to manage all your business communications. RingCentral AIR syncs with your contacts, employee directory, and business settings, so it’s ready to go from day one.
• Up and running in minutes for businesses of every size.
• Understands your business instantly. All you need to do is add your website and upload key docs to train your AI receptionist to provide accurate, business-specific responses.
• RingCentral AIR is multimodal. It can schedule appointments, send texts for directions, and share important links.
• Seamless AI-to-Human handoff. When AI can’t fully resolve a customer issue, it smoothly transfers the call to a live representative.
• Built on enterprise-grade voice infrastructure. Backed by RingCentral’s decades of expertise in voice communications, security, and compliance.

What RingCentral AIR can do for businesses

Natural, human-like conversations

Customers expect real conversations, not robotic menus. RingCentral AIR understands intent, responds conversationally, and can even switch languages. AIR now supports 10+ languages, including English, Spanish, French, Italian, German, and Portuguese, with more languages on the way.

Automates routines tasks and responses so teams don’t waste time

RingCentral AIR answers common questions, provides business details, and intelligently routes calls—without human intervention. It can also schedule appointments, take orders, and send SMS follow-ups to complete customer interactions.

It can also handle customer appointment scheduling, syncing directly with Calendly, Google and Outlook calendars, generating meeting links automatically, and sending confirmation texts to callers.

Works right inside your RingCentral phone system

No extra apps, no complex integrations. RingCentral AIR syncs with your existing RingCentral phone number, employee directory, and business hours, making deployment seamless.

Understands your business, just add your company website and upload any key documents

RingCentral AIR doesn’t rely on static scripts. It pulls knowledge from your website, FAQs, and uploaded documents to provide accurate, personalized answers. Generative AI refines responses in real time so conversations feel natural and informed.

Get insights on your calls

With built-in analytics, every call is captured, transcribed, and analyzed. Businesses can track trends, improve staffing decisions, and identify common customer issues without manually reviewing call logs.

Scales across locations and departments, without extra hires

Deploy multiple AI receptionists for different teams—from billing to customer support—without hiring additional staff. RingCentral AIR seamlessly manages high call volumes, reducing wait times and improving service.

Delivers consistent customer service 24/7

No missed details, no off days, no training gaps. RingCentral AIR ensures every caller gets accurate, professional service—no matter the time of day. Unlike human agents who may forget information or have days off, it consistently delivers the right answers, follows protocols precisely, and scales effortlessly to meet demand.

Real businesses, real results

Businesses already using RingCentral AIR are seeing significant benefits:

• Televero Health, a behavioral health practice, achieved a 97% CSAT score and a $204K increase in monthly revenue by recapturing missed appointments.
• Iron Workers International uses AI Receptionist to resolve 60% of member calls without human intervention, freeing staff for higher-value work.
• Axis Integrated Mental Health grew new patient intakes by 60%, translating to a projected $1.7M in additional revenue.

With AI, these businesses are capturing more opportunities, increasing efficiency, and delivering better customer experiences.

Looking ahead – Agentic AI and the future of business communications

For too long, voice communication has been treated as an afterthought in AI innovation. RingCentral AIR marks the beginning of a new era, where AI-powered agents don’t just answer calls, but actively support and enhance business operations.

By integrating AI directly into your phone system, we’re setting the foundation for a portfolio of intelligent agents that know your business, integrate seamlessly into your workflows, and drive real value. This is more than just automation. It’s the first step toward AI-powered business agents that work alongside your team, continuously learning, adapting, and improving.

RingCentral is leading the charge in AI agent workflows, where voice AI, automation, and enterprise communications converge to deliver smarter, more efficient business interactions. This is just the beginning.

We’re proud to build AI that works in the real world, designed to make businesses more responsive, more connected, and more intelligent.

Join us and experience the power of effortless Voice AI

RingCentral AI Receptionist is now generally available as a standalone plan or RingEX add-on for businesses in the U.S. and Canada, with add-on availability in the U.K., Australia, and the EU.

If you’re ready to:

• Reduce missed calls and capture every opportunity
• Streamline customer interactions without adding complexity
• Experience the next generation of AI-powered business communications

📌 Contact sales or book a demo to get AI Receptionist set up for your business.
📌 Learn more about AI Receptionist and its available plans and pricing.

Frequently asked questions about RingCentral AI Receptionist

What is RingCentral AI Receptionist?

RingCentral AI Receptionist (AIR) is an AI phone agent built directly into the RingCentral business phone system. It answers calls and texts 24/7, understands caller intent using natural language, resolves routine questions, routes complex calls with context, schedules appointments, and captures leads, without requiring a separate app or integration.

Is AI Receptionist generally available, or still in early access?

AI Receptionist is generally available as a standalone plan or as a RingEX add-on for businesses in the U.S. and Canada, and as an add-on in the U.K., Australia, and the EU.

What languages does AI Receptionist support?

AI Receptionist supports 10+ languages, including English, Spanish, French, Italian, German, and Portuguese, with more languages on the way, and can switch languages mid-conversation.

Can AI Receptionist schedule appointments and capture leads?

Yes. AI Receptionist connects to Calendly, Google and Outlook calendars to book and reschedule appointments, generates meeting links automatically, and sends confirmation texts. It also captures lead details through customizable intake questions and syncs them to CRMs like Salesforce, HubSpot, and Zoho.

How much does RingCentral AI Receptionist cost?

AI Receptionist starts at $49 per month as a standalone plan or $39 per month as a RingEX add-on, both including 100 minutes of usage. Additional usage is billed at $0.50 per minute, and larger minute bundles are available. A 14-day free trial is available on both plans.

Updated Oct 02, 2026