This quarter, RingSense introduced a set of updates designed to reduce noise, simplify coaching, and streamline how insights are shared. Whether you’re leading a team, reviewing conversations, or integrating insights into your systems, these features make every step faster and more focused.

1. Filter the noise before it hits your dashboard

You can now set minimum call durations* to automatically exclude short, low-value calls across the platform. Pair that with customizable columns in the Interactions list, and your team gets a cleaner, more relevant view with less effort.

2. Sharper coaching with less manual work

New scorecard filters let you target the calls that matter by score range, reviewer type, status, or scorecard. It’s faster to spot issues, review trends, and track evaluator consistency.
RingSense also now flags unclear scorecard questions and suggests edits. That means fewer gaps, more consistent scoring, and a better signal for your coaching team.

3. A faster way to surface actionable tracker insights

The redesigned Trackers Dashboard puts agent and customer trackers on a single page. Toggle between raw numbers and percentages, scan trends with cleaner charts, and click into data points to immediately access the underlying interactions.

4. Tailored output that fits your workflow

Customize call summaries by call type, anonymize participant names, and preview before publishing, so you control what goes out and how it looks*. Follow-up emails are now fully templated too, letting you choose tone, language, and length to generate on-brand messages in seconds. It’s faster, cleaner, and fully in your hands.

5. Share calls on your terms

You no longer have to send full transcripts when sharing externally. Now you can choose which insights to include – summaries, speaker metrics, or key topics – so what you send is focused and purposeful.

Bonus: API and global expansion

  • API expansion (closed beta): Developers can now pull RingSense data from RingCX, RC Video, and other sources — not just RingEX.
  • New data residency options in Australia and Canada
  • Full support for Spanish (LATAM) and French (France and Canada), with summaries, trackers, and insights available across languages

Bottom line

These Q2 updates are all about control – over what you see, how you coach, and what you share. RingSense is getting sharper every quarter, and it’s built to keep up with the way you work.

*Limited availability

Updated Jul 29, 2025