For the 11th consecutive year, RingCentral has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report. We believe this is a milestone that reflects our unwavering commitment to innovation and responsiveness to customer needs.

As a trusted communications and collaboration provider, RingCentral serves over 500,000 customers, more than 7 million users across 100+ countries. Our AI portfolio powers this by unifying business communications, enhancing customer experiences, unlocking conversation intelligence, and turning routine calls into lasting connections. Together, these capabilities help businesses unlock their voice data and turn every conversation into intelligence that fuels smarter decisions and drives real business outcomes.

RingCentral was also ranked #1 in three of six Use Cases in the 2025 Gartner Critical Capabilities for Unified Communications as a Service report, in addition to our Magic Quadrant recognition:

  • #1 for Telephony Centric/Heavy Organizations Use Case
  • #1 for Midsize Enterprise Use Case
  • #1 for UC with Integrated Contact Center Use Case

RingCentral’s infusion of innovative AI capabilities throughout our portfolio, is providing differentiated customer and employee experience capabilities. This recognition comes at a time when AI is fundamentally transforming how we work, moving the communications industry from rule-based systems to intelligent AI agents that deliver human-like interactions with personalized, multi-channel experiences.

Our AI innovations demonstrate this leadership in action and at scale. Over the past 12 months, we launched AI Receptionist (AIR), a fully integrated AI phone agent that helps businesses automate customer interactions, eliminate missed calls, and deliver faster, more intelligent service. We also introduced AI Assistant that captures call notes, translates messages, and crafts polished text messages. Additionally, we launched Enterprise Branded Calling to help businesses cut through the silence of unanswered calls. When combined with Enterprise Authentication, it delivers a smarter, more trusted calling experience—ensuring that outgoing customer communications are both recognizable and reliable.

We recently acquired CommunityWFM, a leading cloud-based workforce management provider, strengthens agent engagement and streamlines operations. Combined with RingCX™, our AI-first, omnichannel contact center, RingCentral is driving even greater efficiency and effectiveness across the contact center.

Driving market convergence

Our latest product enhancements reflect a broader industry transformation: the long-awaited convergence of customer engagement, employee collaboration, and programmable communications. This convergence is unlocking unprecedented opportunities for autonomous decision-making and intelligent workflow orchestration, allowing businesses to connect more meaningfully with both customers and employees.

We already see this trend reflected in market demand. Organizations increasingly expect contact center capabilities to be seamlessly integrated with UCaaS platforms—an area where RingCentral leads the way. Through our expanded partnership with NiCE, we’re delivering advanced customer engagement features fully embedded within RingEX. This integration enables smarter intelligence sharing and tighter collaboration between front-office and back-office teams, driving stronger customer outcomes and operational efficiency.

Comprehensive integration and customization

RingCentral continues to advance platform composability with the market’s most comprehensive integration ecosystem:

  • 500+ prebuilt integrations
  • 500+ APIs
  • 20,000+ registered applications
  • 6,000+ no-code/low-code integrations

This extensive framework enables us to support UCaaS buyers with customized configurations across diverse industries, including financial services, healthcare, retail, government, and many more.

Excellence in customer experience and community

We’ve transformed our support model to more of a consultative approach. Significant investments in customer experience, including native AI-powered support, have yielded substantial outcomes for our customers:

  • 20% faster resolution time
  • 25% immediate customer resolution
  • 24/7 intelligent assistance
  • 99.999% uptime with industry-leading reliability standards

Our thriving customer community platform serves 72,000+ registered users in a peer-to-peer support ecosystem, experiencing 222% growth in unique page visitors and 101% growth in total page views. We’ve also addressed renewal challenges through early engagement with dedicated teams, flexible transitions for unused entitlements, and value-based pricing that reflects current usage patterns and business needs.

As the UCaaS landscape evolves toward omnichannel conversational platforms, organizations seeking to elevate their communications and collaboration capabilities should evaluate RingCentral.

Whether you’re a small business, midsize enterprise, or large multinational organization, RingCentral offers the reliability, AI-powered intelligence, and advanced features necessary to thrive in today’s competitive business environment.

Get the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report.

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Gartner, Magic Quadrant for Unified Communications as a Service, By Pankil Sheth, Rafael A Benitez, Megan Marek-Fernandez, Nitin Narang, 23 September, 2025.

Gartner, Critical Capabilities for Unified Communications as a Service, Rafael Benitez, Megan Fernandez, Pankil Sheth, Nitin Narang, 14 October 2025

Updated Nov 27, 2025