Known as one of the most influential annual events in the fields of technology innovation and digital services, the award ceremony of the 4th STIF International Innovation Festival and DSC 2023 Digital Service Conference (Digital Conference) was held in Beijing on December 15, 2023. RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, won the STIF 2023 Industry Digital Innovation Award. Marc Chan, Vice President and General Manager of RingCentral China, was honored as the “2023 Digital Enabler of the Year”.
The theme of this Innovation Festival is “Integration of Digitalization and Reality to Promote High-quality Development”. It aims to comprehensively showcase innovation achievements through building a diversified and open communication and cooperation platform, and conveying the spirit of innovation. As a highlighted event in the technology field, this innovation festival attracted over 1,000 attendees and more than 300 of the world’s most innovative companies.
RingCentral China’s win of the STIF 2023 Industry Digital Innovation Award recognizes its leadership in digital innovation. As a leading provider of AI-first global enterprise cloud communications and contact center solutions, RingCentral continues to innovate by bringing the power of AI-first solutions across its product portfolio to provide customers with a flexible and easy-to-use cloud unified communications solution, effectively reducing customer costs.
This year RingCentral not only launched its AI platform RingSense™, but also introduced solutions such as RingSense for Sales tailored for revenue generation teams, as well as the AI-powered contact center RingCX™ and new event platform RingCentral Events™, allowing users to communicate and collaborate by using any of those channels from anywhere, anytime, and on any device.
Marc Chan, Vice President and General Manager of RingCentral China, was honored with the “2023 Digital Enabler of the Year” award. Under Marc’s leadership, China R&D team has successfully launched a series of innovative digital products and services to provide enterprises with more convenient, efficient and flexible communication capabilities, achieving significant improvements in engineering quality and efficiency. Marc’s outstanding leadership has established RingCentral’s prestige and reputation in Greater China, and this recognition fully acknowledges Marc’s excellent corporate management achievements. Marc said, “Because of every team ‘s relentless pursuit of innovation and contribution, we are able to win this award again. These awards not only recognize individual achievements, but also reflect the collective impact of our team’s collaborative efforts.”
During the on-site interview at the conference, Marc emphasized that digital transformation requires far more than just implementing new technologies or software. It demands a mindset shift to position digitalization at the core of business reinvention. This comprises deeper process overhauls, not superficial changes.
In addition, Marc elaborated on three key ways of how AI impacts business management. Firstly, it reduces labor costs by empowering employees with intelligent tools, allowing employees to focus on more creative and strategic work, and improving organizational value; secondly, AI optimizes decision-making processes and enhance operational efficiency when integrated as the new strategic framework; finally it sparks innovation opportunities by leveraging data insight more flexibly to changing markets and emerging models.
Marc’s comprehensive perspective on navigating today’s digital disruption provides insightful direction for sustainable growth. RingCentral’s AI-first solutions exemplify how to drive impactful change through committed innovation and leadership. Under Marc’s guidance, RingCentral China is poised to continue transforming communications and forging new frontiers.
SCI-Tech Innovation Festival and Digital Conference is one of the most influential annual events in the field of technological innovation and digital services in China.The Digital Conference is a major sector specially set up at this year’s Innovation Festival, bringing together over 100 outstanding exhibitors in digital industrialization and industry digitization to showcase new achievements in digital transformation and share cutting-edge technologies, products and services to achieve cooperation and create value.
Originally published Jan 18, 2024