Entrepreneur Kim Bell – the owner of SPEECH PATHways – is committed to improving speech-impaired children’s quality of life. We talked to Kim and learned about not only her dedication to her business but her success in juggling work and family life.
Tell us about your business.
SPEECH PATHways is the only comprehensive pediatric speech-language pathology clinic in Carroll County, Maryland. We open the doors to communication for children challenged by speech and language deficits. Offering speech and language services since 1999, my highly qualified team offers a wide variety of specialized pediatric programs combined with helpful support groups that help pave the road to success.
How do you use RingCentral in your business?
Each therapist has his/her own voicemail box with RingCentral – we also use the call-forwarding option to forward call to therapists’ cell phones.
What daily challenges affect your business?
Managing a practice the size of SPEECH PATHways can be difficult at times, but we utilize a variety of communication tools as much as possible to lighten the load. I think that I personally struggle the most with trying to balance running a business with also caring for three children under the age of 10!
Do you work in one location or from multiple workplaces?
We have one large clinic and also work in a variety of schools. Our clients also travel from as far as Pennsylvania, Virginia, West Virginia and the Washington, DC area to obtain the individualized services that we offer.
What technologies enable you to work from multiple locations?
We use a variety of technologies every day, including iPads, cell phones, texting, email and voicemail. RingCentral works to enable effective communication, wherever team members may be working from.
Do you have advice to give other small business owners?
It’s important to love what you do and take pride in what you offer as a business owner. I love working with children and adults and truly enjoy the diversity and challenges that I encounter with each and every client.
Originally published Jan 19, 2011, updated Aug 11, 2020