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Emco Wheaton Retail Corporation Finds Increased Mobility With RingCentral

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Emco Wheaton Retail Corporation designs, engineers and markets equipment for vapor recovery, spill containment, overfill prevention and remediation: including steel and composite manholes used by retail gasoline service stations.  For over 100 years the company has created innovative designs for service stations and pioneered the vapor recovery nozzle.  Emco Wheaton Retail Corporation is headquartered in Wilson, North Carolina and has 50 employees.

nozzle track system

Prior to using RingCentral, the staff at Emco Wheaton Retail used a Nortel PBX system.  This system proved to be inefficient because the on-premise PBX itself was becoming outdated and unmanageable.  It was becoming increasingly difficult to find parts for the outdated PBX.  Whenever system changes needed to be made, outside technicians for all maintenance types were required.  After doing some research, Keith Rogers, IT Manager at EWRC, decided it was time to switch to a system that would not become obsolete.  “Since I am the only IT staff member for the entire company, it was important that we found a business phone system that could be easily managed.  RingCentral was the best fit since it is cloud based and can be maintained internally, even when I am not in the office,” says Rogers.

Since switching to RingCentral, Emco Wheaton Retail’s staff has gained flexibility in communications.  The President, plant managers, Quality Control Manager and many of the employees at the company are using RingCentral’s softphone as well as the mobile apps while working remotely or travelling for business.  Fewer calls are missed now that employees have the ability to forward calls to their cell phones from a desk phone.  “Our management makes several trips to China per year. With RingCentral’s mobile app and softphone they can easily access their business contacts, and stay connected and reachable regardless of location,” Rogers says.

With the variety of features offered by RingCentral, Emco Wheaton Retail has eliminated third party services, such as international calling services and faxing; resulting in significant cost savings and fewer complications with billing.  Rogers was even able to integrate the company’s existing paging system with RingCentral.  “We’ve had astronomical savings since switching to RingCentral—about thirty percent annually.  We look forward to the new improvements and updated features with each update,” Rogers says.

 

 

Originally published Jul 02, 2014, updated Sep 01, 2021

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