Looking for an Aircall alternative? A guide to 10 Aircall alternatives & competitors

Traditional, landline-based phone systems were a staple of communication for a long time. These days, however, many businesses instead opt to use cloud-based systems for their greater flexibility and cost-effectiveness.

Aircall is a popular option on the market today, but what if it doesn’t quite suit your needs? That’s why we’ve put together this guide to finding the best Aircall alternative for your business.

What’s the best Aircall alternative? At-a-glance

Finding the top Aircall alternative isn’t as easy as it sounds. After all, this isn’t just a case of RingCentral vs Aircall.

As with any tech solution, the level of UI accessibility can make or break a product’s effectiveness. Additionally, for a platform to be reliable, it needs stable connectivity with high call quality. Lastly, the frontrunners to be the best Aircall alternative use AI assistance to support and guide your people.

For UCaaS platforms

Unified Communications as a Service platforms should be able to:

• Handle multiple concurrent comms channels, especially video call functionality for remote or decentralized teams.
• Provide in-depth, real-time call analytics with reporting dashboards.
• Provide a greater ROI than a traditional landline-based phone system.

For CCaaS platforms

CCaaS platforms are generally the more costly option, so it’s important to ensure they deliver sufficient value. Whereas UCaaS platforms are largely internal, contact centers play an essential role in managing customer relationships. That’s why you’ll need:

• Extensive omnichannel support over as many channels as possible.
• AI support for agent guidance and development.
• Real-time call analytics such as sentiment analysis.

What is Aircall?

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Aircall is a cloud-based service which offers both business phone systems and contact center solutions. Their phone system features include:

• Common phone line features like conference calls, call transfers, and an IVR directory.
• International numbers with the ability to set toll-free numbers.
• Customizable business hours for call availability.
• Warm transfer for teammates to talk before transferring live calls.

While their contact center solution offers features like:

• AI-driven call monitoring software with activity feed.
• Call center analytics dashboards for managing overhead and customer satisfaction.
• Call routing with customizable rules and CRM integration.
• “Threaded conversations” for viewing voice and text channels in a single space.

Best fit and service pricing

Aircall has services aimed at small businesses, as well as medium-to-large organizations. Small business customers include Factorial and TravelPerk, while larger customers include NatWest and Caudalie Paris. They claim to have over 20,000 customers overall.

Aircall’s basic price structure is as follows:¹

• Essentials: $30 per license.
• Professional: $50 per license.
• Custom: Details available from a sales rep with a 25 license minimum.

Why choose Aircall?

With more organizations embracing cloud-based call management, the global VoIP market has been projected to grow significantly over the next few years. One 2023 report estimated an increase of over $21 billion by 2028 at a CAGR of 10.9%.

So, with plenty of options on the market, what makes customers choose Aircall?

Aircall’s platform offers many of the same features you’d expect from a traditional landline network with the added flexibility of cloud hosting. As such, this is the absolute minimum you should expect from any Aircall alternative you’re seriously considering. 

Beyond that, its users tend to appreciate:

• User-friendliness: Aircall’s intuitive layout makes it easy for first-time users to get started with minimal fuss.
• Ease of integration: Aircall’s integrations are easy to set up—including HubSpot, Salesforce, and Zapier.
  AI functionality: Aircall offers dashboards with AI insights, and virtual agents to automate key parts of the customer journey.
• Customer support: Aircall has a good reputation for customer support, with quick issue resolution and responsiveness to online feedback.

Why choose Aircall alternatives?

If Aircall was the ideal solution for every organization, there’d be no need for this article. Businesses come in countless shapes and sizes, with their own unique needs, workplace cultures, and levels of potential. 

To find the best option for your business, you’ll need to compare options and figure out your top priorities.

Although Aircall definitely has some great features and functionality, it’s not going to be the perfect solution for every business. You might need to consider alternatives to Aircall if any of the following sounds like a deal-breaker:

• Call reporting limitations: The kinds of call stats that sales reps and contact center agents can access while managing a call is limited. This can make it difficult to identify the causes of immediate issues, like dropped calls.
• Some technical issues: Although Aircall has a generally stellar service reputation, some users have reported connectivity issues and similar technical problems.²
• Lacks video conferencing functionality: Aircall doesn’t offer video conferencing capabilities, despite how common the communication format is. This is one area where various Aircall competitors certainly have it beat.

10 Aircall alternatives and competitors

Now that we’ve established what the platform does right, and where it could improve, it’s time to start choosing the best Aircall alternatives. You’ll also find tables highlighting some key points to help you find what you’re looking for.

Aircall is a platform which offers services for both internal comms systems and customer-focused contact centers. That being the case, we’ve selected ten competitors overall and separated them into two lists of five. That way, it’ll be easier for you to find the top Aircall alternative for your business.

5 Unified communications Aircall alternatives

First up, we have five competitors for the title of top UCaaS Aircall alternative. Along with the table below, we’ve detailed each platform individually to give you a solid idea of what they each bring to the table.

*Excluding automated virtual receptionists

1. RingCentral RingEX

RingEX is RingCentral’s AI-powered unified communications platform for internal use. It’s an all-in-one, AI-powered platform for calls, texts, meetings, and even faxes. 

RingCentral serves more than 400,000 businesses worldwide, with some of its most prominent customers including AT&T, HubSpot, and Toyota.

RingEX offers a useful range of features for internal comms, such as:

• All-in-one comms management: RingEX acts as a centralized hub for SMS, calls, video meetings, and faxes, allowing you to seamlessly monitor and manage communications channels through the app on any device.
• Personal AI assistant and receptionist: RingEX’s AI assistant saves you time by transcribing calls, taking notes, translating, and even tweaking your writing. Additionally, AI receptionists serve as always-active phone agents to manage any inquiry.
• 400+ integrations: RingEX’s sheer number of integrations help it stand out as a top-level Aircall alternative. These include integrations for Microsoft Teams, Salesforce, HubSpot and Outlook.
• Remote admin and automation: Control call flows, user permissions, and more to support teams in any number of locations. You can even set up IVR functions using a simple, intuitive user interface.

RingEX is also known for its high-level cybersecurity and compliance, which it provides without compromising call quality. The platform offers scalable unified comms solutions for SMBs and enterprise businesses alike.

The platform is available at a discount for annual subscriptions (we’ll put the discounted rates in brackets). Here’s the general price structure:

• Core: $30 ($20) a user, per month. Features include:
  • Unlimited domestic calls
  • SMS and MMS
  • Google and Microsoft integrations
  • SSO
  • Basic AI assistant
  • And more…
• Advanced: $35 ($25) a user, per month. Features include:
  • Everything in Core
  • Auto call recording and advanced monitoring
  • HD video meetings with 100 participants
  • CRM integrations
  • Archiver cloud storage back-up
  • Advanced AI assistant (to capture call actions and take real-time call notes)
  • And more…
    

• Ultra: $45 ($35) a user, per month. Features include:
  
  • Everything in Advanced
  • Custom analytics and reporting
  • 12-month analytics and reporting history
  • 200 participants in HD video meetings
  • Unlimited storage
  • Device analytics and alerts
  • Full AI assistant (drafts SMS and team chats, and translates copy).

2. Vonage Business Communications

Vonage Business Communications hits a lot of the right points to be a strong Aircall alternative, with key features like:³

• Cross-device functionality (desktop, mobile, VoIP phones, and video conferencing)
• AI virtual receptionist for customer self-service
• Single Sign-On and SCIM for secure accessibility
• VBC admin portal for real-time monitoring and management

Vonage’s customers appreciate its ease-of-use, call quality, and overall comms functionality. That said, some have complained about connectivity issues such as call dropping.⁴

Vonage offers a discount for annual Vonage Business Communications subscriptions. Their price structure is as follows:⁵

• Mobile: $19.99 ($13.99) a month, per line.
• Premium: $29.99 ($20.99) a month, per line.
• Advanced: $39.99 ($27.99) a month, per line.

3. Dialpad Connect

Like the rest of Dialpad’s platform, Dialpad Connect is extensively AI-powered. Like other alternatives to Aircall, it acts as a centralized management hub for business communications. Its main features include:⁶

• Centralized voice, video, and messaging for employees and customers
• Numerous integrations and customizable developer APIs
• AI Recaps for transcriptions, call summaries, and automated actions
• AI-powered real-time analytics

Dialpad Connect works with their other modules, Dialpad Support and Dialpad Sell as a combined comms and CRM platform. Like every Aircall alternative we’ve covered so far, Dialpad Connect is popular with customers for its ease-of-use and how it streamlines communication. They’re also especially fond of AI-powered features like voice transcription.

That being said, some users have reported a variety of connection issues.⁷ While it’s always important to consider factors like user internet speed, it’s still something to bear in mind while comparing your options.

As usual, here’s their price structure, along with the annual subscription price adjustment:⁸

• Standard: $27 ($15) a user, per month.
• Pro: $35 ($25) a user, per month.
• Enterprise: Contact for pricing.

4. Grasshopper

Unlike the competitors we’ve talked about so far, Grasshopper is only available in the US and Canada. It’s a no-hardware virtual phone system designed to enable mobility and flexibility. 

Another reason Grasshopper stands out is its focus on entrepreneurs and small businesses over large companies and enterprises.

The service’s main features include:⁹

• Desktop and mobile apps with VoIP and WiFi calling
• Varied number setting options including toll-free, vanity, and local numbers
• Virtual receptionist to answer inbound calls
• Simple analytics and reporting functionality

With its smaller business focus and geographic limitations, Grasshopper won’t be a suitable option for every organization. For small start-ups and individuals in the US and Canada, however, it could be a good, light-weight choice. Here’s the gist of its price structure:¹⁰

5. OpenPhone

Last on our list of UCaaS competitors to Aircall, we have OpenPhone, another provider aimed at start-ups and small businesses. Here are the platform’s main features:¹¹

• Centralized calling, SMS messaging, and team comms
• AI-powered call summaries and transcripts
• Sona AI virtual receptionist
• Customizable API and popular existing integrations

It’s an easy-to-use system with strong integrated texting. That said, it’s yet another service that seems to struggle with connectivity.¹² Additionally, its small business focus may make it less suitable for large enterprises. 

Here’s OpenPhone’s basic price structure (with annual subscription reduction):¹³

• Starter: $19 ($15) a month, per user.
• Business: $33 ($23) a month, per user. Minimum requirement for access to OpenPhone Analytics.
• Scale: $47 ($35) a month, per user.
• True Solo: $14 a month, aimed at single-person businesses.
• Solo Plus: $25 a month, aimed at teams and small start-ups.
• Small Business: $55 a month, aimed at thriving small businesses.

5 Contact center Aircall alternatives

With unified comms out of the way, it’s time to find the best CCaaS Aircall alternative. Just like before, we’ll go through each Aircall alternative individually, with the table below summarizing our insights.

1. RingCentral RingCX

RingCX is RingCentral’s AI contact center solution. It’s a platform capable of supporting numerous digital channels, with deep AI features and an emphasis on efficiency. Its many customers include businesses like Hugo Boss, Office Depot, and eBay. 

RingCX’s main features include:

• Extensive omnichannel support: RingCX allows agents to seamlessly engage with customers across voice and more than 20 digital communication channels, including web chat and social media. 
• Outbound contact center: The outbound contact center features allow agents to manage campaigns and proactive sales while collecting actionable insights.
• AI workforce engagement: RingCX uses AI to generate call summaries, conduct employee scoring, and empower agents with self-service functionality.
• IVA and AI Assist: Intelligent Virtual Assistants provide automated self-service for customers to free up contact channels. AI Assist is a new feature (subject to waitlist) that supplies real-time agent guidance and targeted supervisor alerts.

Like RingEX, RingCX is fully equipped to take full advantage of the platform’s numerous integrations, including ones for Microsoft Teams, HubSpot, and Salesforce. The two modules of RingCentral’s platform also share the same user-friendly design philosophy.

RingCX is available starting at $65 a month, per agent, paid annually.

2. JustCall

JustCall is also an AI-powered contact center platform. The platform’s primary features include:¹⁴

• Omnichannel support for phone calls, email, SMS, and WhatsApp
• Advanced analytics for real-time performance monitoring
• AI-powered coaching, call summaries, and sentiment analysis
• IVR call menu for customer guidance

JustCall has reporting and offers a decent selection of call management tools, although call quality doesn’t seem to be the best.¹⁵ The price structure is also a little convoluted, between the annual subscription price adjustment and the four-tiered structure:¹⁶

• Team: $39 ($29) a month, per user.
• Pro: $69 ($49) a month, per user.
• Pro Plus: $109 ($89) a month, per user.
• Business: Custom pricing, quote available on request.

3. Nextiva

Nextiva is a unified customer experience management (CXM) platform. It has quite a few features on offer, but the most relevant include:¹⁷

• Omnichannel engagement through calls, SMS, video, chat apps, and social media
• AI-powered journeys, voice, and chatbots
• Journey automation with a drag-and-drop interface
• Agent workflows to streamline customer issue resolution

These features certainly make Nextiva a possible Aircall alternative, although reports of long customer wait times deflate that a bit.¹⁸ Setup and adjustments, too, can take a long time to implement, although the end-user experience is a bit more friendly.

Here’s a simple summary Nextiva’s rather dense price structure:¹⁹

• Small business packages (Digital, Core, Engage, Power Suite): These range between $20 to $60 a month, per user when paid annually.
• Enterprise business packages (Essential, Professional, Premium): These range from $129 to $199 a month, per agent.

4. Twilio Flex

Twilio positions Flex as a digital customer engagement center, with an emphasis on customizability and customer self-service. Here are Twilio Flex’s main features:²⁰

• Omnichannel support with customizable API
• AI-powered Agent Copilot to help personalize customer journeys
• Analytics and reporting dashboards

Twilio Flex employs a simple, intuitive UI design that makes it easy to engage with. Unfortunately, it’s somewhat let down by complex reporting with a bit of a learning curve.²¹ 

Here’s the outline of Twilio Flex’s pricing:²²

• Free Trial: 5,000 active user hours at $0.
• Per-Hour Pricing: $1 per active user hour.
• Per-User Pricing: $150 a month, per named user.

5. 8×8 Contact Center

Rounding off the last of our lists, we have 8×8 Contact Center. The platform’s aim is to increase customer success by supporting agent engagement and collaboration. Its main features include:²³

• Omnichannel routing for voice and web chat
• Intelligent assistant for customer self-service
• Intuitive workspaces for supervisors and agents
• Contact center analytics

Overall, 8×8 Contact Center is a reasonably intuitive and accessible platform. If it falls behind in one area as an Aircall alternative, however, it would be the lack of AI assistance tools for contact center staff beyond customer-facing virtual assistants. 8×8 uses an opaque price structure, with quotes only available from their sales team.²⁴

The best Aircall alternative can help your teams and your customers

Choosing Aircall alternatives for your organization is something you’ll ultimately have to decide on yourself, regardless of any advice. If you want our two cents, however, RingCentral stands out as the top Aircall alternative.

That’s because RingEX and RingCX function together as two of the four modules in a fully unified platform that supports both internal business comms and customer-facing contact centers. While you could invest in separate solutions for each, it’s both more cost-effective and efficient to choose a solution that connects these two areas.

Footnotes

1 https://aircall.io/pricing/ 

2 https://www.g2.com/products/aircall/reviews?utf8=%E2%9C%93&filters%5Bsentiment_snippet%5D=1615004 

3 https://www.vonage.com/unified-communications/features/

4 https://www.g2.com/products/vonage-business-communications/reviews?utf8=%E2%9C%93&filters%5Bsentiment_snippet%5D=1663303

5 https://www.vonage.com/unified-communications/pricing/

6 https://www.dialpad.com/business-communications/

7 https://www.g2.com/products/dialpad-connect/reviews?utf8=%E2%9C%93&order=g2_default&filters%5Bsentiment_snippet%5D=1573638

8 https://www.dialpad.com/pricing/

9 https://grasshopper.com/how-it-works-and-features/

10 https://signup.grasshopper.com/

11 https://www.openphone.com/

12 https://www.g2.com/products/openphone/reviews?utf8=%E2%9C%93&filters%5Bsentiment_snippet%5D=1819153

13 https://www.openphone.com/pricing

14 https://justcall.io/solution/support-contact-center/

15 https://www.g2.com/products/saas-labs-justcall/reviews?utf8=%E2%9C%93&filters%5Bsentiment_snippet%5D=1862493

16 https://justcall.io/pricing/

17 https://www.nextiva.com/

18 https://www.g2.com/products/nextiva/reviews?utf8=%E2%9C%93&filters%5Bsentiment_snippet%5D=1226764

19 https://www.nextiva.com/nextiva-pricing

20 https://www.twilio.com/en-us/flex

21 https://www.g2.com/products/twilio-twilio-flex/reviews?utf8=%E2%9C%93&filters%5Bsentiment_snippet%5D=1550895

22 https://www.twilio.com/en-us/flex/pricing 

23 https://www.8×8.com/products/contact-center

24 https://www.8×8.com/products/plans-and-pricing

Updated Jun 10, 2025