AI Receptionist (AIR) January 2026 Release: Easier setup, smarter conversations, and more ways to follow up

Since launching RingCentral AI Receptionist (AIR) in February 2025, we’ve been focused on one thing: helping businesses get value faster, with less effort.

Over the last year, we’ve listened closely to customer feedback and continued refining how AIR guides you through setup, handles real customer calls, and fits into the tools you already use.

This January release builds on that feedback with updates that make onboarding feel almost effortless, improve usability, and strengthen the everyday experience for you and your customers.

You’ll see these improvements across several areas, all designed to reduce setup time and help AIR deliver even more value from the very first call:

• Setup made even simpler with an automated onboarding experience
• Easier numbers and rules assignment with better visibility
• A new Integrations tab to bring everything together
• Lead capture now works with HubSpot and Zoho CRMs
• Expanded language support with automatic switching
• AIR is now available in the EU

Setup made even simpler with an automated onboarding experience

We’ve redesigned the AIR setup flow to make getting started feel more natural and far less hands-on.

It’s as easy as adding your business website, and your AI receptionist is automatically created, giving you a pre-filled setup. This includes your business hours, an initial greeting, common questions your customers might ask, and a general overview of your services.

Instead of entering the information, you begin with an AI receptionist that already reflects what your business does.

From there, you can review, refine, and personalize your AI receptionist’s responses before going live. The entire flow feels more guided and intuitive, helping businesses move from first setup to a ready-to-test receptionist in noticeably less time.

See how it works here. Now generally available.

Easier numbers and rules assignment with better visibility

We heard from customers that assigning numbers and understanding usage felt confusing. So we made it easier.
Previously, these steps lived in different parts of the admin portal, which made it harder to connect how numbers, call rules, and usage all worked together.

The new experience brings everything into one place, making it easier to assign phone numbers to your AI receptionist. You can now see your company locations, call rules, and available numbers together, so it’s clear how each number is set up and when your AI receptionist will handle calls.

You can also quickly review how it fits into your call flow during business hours, after hours, and custom scenarios, all without jumping between pages.

We’ve also made it easier to see your minutes usage at a glance. A new summary in the Analytics tab shows how many minutes you’ve used, how many are left, and where those minutes came from.

This helps teams stay informed and avoid surprise charges as AIR handles more calls.

Simplified number assignment will be generally available by the end of January 2026. The minutes usage summary is now generally available.

A new Integrations tab to bring everything together

This release also introduces a new Integrations tab, giving you a single place to connect AIR to the tools your business already relies on.

Instead of searching across settings or jumping between pages, you can now browse all available integrations, see what is currently connected, and add new ones with just a few clicks.

The gallery includes HubSpot, Zoho, Salesforce, Google Calendar, and Outlook Calendar, with more on the way.

Whether you want to sync leads, update call details, or connect scheduling tools, the new tab makes it easier to extend AIR into the rest of your workflows.

Now generally available.

Lead capture now works with HubSpot and Zoho CRMs

Last November, we introduced lead capture to help you collect caller information through customizable questions, making follow up easier.

Now, we’re taking it a step further by extending this capability to two of the most widely used CRMs: HubSpot and Zoho.

Once you connect your CRM, the answers callers provide to your questions are automatically synced into your CRM after the call.

For example, a new customer calls your business after-hours asking about availability for a pricing quote. With lead capture, AIR takes the caller’s contact information, notes the reason for their call, and automatically creates a new lead in your CRM. This means your team sees the inquiry immediately, knows what the caller needs, and can respond to the customer without digging through call logs or voicemail.

See how it works here. Now generally available.

Expanded language support with automatic switching

AIR continues to expand its multilingual capabilities so you can support customers in different languages without setting up separate phone lines or complicated menus.

AIR now understands and responds in Latin American Spanish, Italian, German, and Portuguese. It can also automatically detect the caller’s language and switch during the conversation, so customers can speak naturally and AIR adapts in real time.

See how it works here. Now generally available.

AIR is now available in the EU

AIR is now available in several European countries, including France, Germany, Spain, and Portugal.

Businesses in the EU get the same core AI Receptionist experience, along with improvements from this month’s release.

Pricing starts at €38 per month and includes 100 minutes, with additional usage bundles available if needed.

Looking ahead

This release reflects where we’re headed next: making AIR easier to adopt, more capable on its own, and accessible to more businesses and callers.

Our focus is on reducing setup time, helping AIR handle more interactions with confidence, and ensuring it fits naturally into real-world workflows. As we build on this foundation, our goal stays the same: help teams spend less time managing calls and more time engaging customers.

More improvements are already in progress, and we’ll share updates as they’re ready.

Originally published Jan 14, 2026