Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary in features, functionalities, scalability, regional coverage, support, and the ability to address specific use cases. As a result, Gartner developed 2019 Critical Capabilities for Unified Communications as a Service, Global report to educate IT leaders responsible for planning, selecting, and deploying unified communications and collaboration. The report is an evaluation of 12 vendors, based on 10 critical capabilities, and five use cases.
Today, Gartner announced the results of their findings. In 4 out of 5 use cases that included a range of business sizes and UCaaS requirements, RingCentral scored highest.
Recommendations for Digital Workplace application leaders include:
Among the key findings cited in the report, “In 2019, the adoption of unified communications as a service continues to grow strongly across all market segments. From 2017 through 2022, the rate at which organizations deploy cloud telephony will more than double, from about 14% of users to 32% of users.”
Download a complimentary copy of the 2019 Gartner Critical Capabilities for Unified Communications as a Service, Global Report.
*Source: Gartner, Inc., “2019 Gartner Critical Capabilities for Unified Communications as a Service, Global” Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez, October 14, 2019. Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide,” Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez, 30 July 2019.
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