Every missed call is a missed opportunity. Research shows that 85% of callers who can’t reach a business on the first try won’t call back—they’ll call your competitor instead.
But what if you never had to worry about missing another call, lead, or customer question again?
That’s exactly what 2,000+ businesses have discovered with RingCentral AI Receptionist (AIR). Today, we’re excited to announce that RingCentral AI Receptionist is now generally available to all businesses in the U.S. and CA, with powerful new features designed to help businesses of all sizes capture every opportunity.
Why RingCentral AI Receptionist?
RingCentral AI Receptionist is your digital employee—always-on, always-ready digital front desk. It uses generative AI to instantly answer calls, handle common questions or important company information, route to the right person or department, and even send follow-up texts—just like a live receptionist, but without the overhead.
Key capabilities:
- Easy to set up: Start in minutes—no IT support needed. Quickly train AI Receptionist using your website, FAQs, and uploaded documents.
- Offer conversational support: Deliver natural, human-like interactions that keep customers engaged every step of the way.
- Intelligent routing: Route calls seamlessly by names, locations, and context—eliminating frustrating phone menus and wrong transfers.
- Handle routine questions: Automate FAQs, block spam, send texts, and handle peak-time or after-hours calls with ease.
Unlike contact center intelligent virtual agents (IVAs), which are complex and costly to deploy, AI Receptionist is embedded within the RingCentral phone and automatically syncs with your existing business settings and employee directory.
What’s new in general availability?
1. Serve Spanish-speaking customers instantly
Expand your market reach with built-in Spanish support, no need to hire bilingual staff. AI Receptionist now supports Spanish in two flexible modes:
- Spanish-only mode for fully bilingual businesses
- Dual-language mode that lets customers switch between English and Spanish mid-call
This empowers businesses like dental clinics or community health centers to provide a seamless experience across languages.
2. Spot knowledge gaps with conversational insights
Easily see which questions your AI receptionist passes to your team most often, so you can fill the gaps and handle more calls automatically.
With one-click updates, you can instantly teach your AI receptionist the right answers to improve its coverage and performance.
Each question you teach your AI receptionist means dozens of future calls get resolved instantly instead of being transferred.
3. Get complete visibility into call performance with enhanced call analytics
Our new analytics dashboard gives you a clear view into how your AI receptionist is performing. Track:
- Total and daily call volume
- Resolution rates vs. human transfers
- Performance by knowledge base vs. unknown questions
For example, identify Monday morning call spikes and adjust live staffing accordingly. No more guesswork and boost efficiency.
4. Scale across locations and teams without adding staff
Whether you’re running a single storefront, managing multiple business locations, or supporting teams from billing to customer service, AI Receptionist scales with you. You can now set custom greetings, business hours, routing rules, and personalized text responses for each location.
Your Portland customers get Portland-specific information, while your Phoenix callers hear about local services and hours.
5. Transfer calls to mobile and external numbers
Your AI receptionist can now route calls beyond your office. That means urgent calls can be forwarded to a manager’s mobile phone, or niche questions can be sent to an external consultant.
This ensures high-value leads get fast, personal follow-up—even after hours.
6. Designed to support HIPAA compliance
AI Receptionist aligns with HIPAA requirements, providing healthcare providers with a secure, reliable way to automate patient communication. It’s designed to handle protected health information (PHI) safely, with built-in encryption, access controls, and audit logging that meet HIPAA’s privacy and security requirements.
This enables medical practices to confidently automate high-volume, privacy-sensitive interactions—such as answering common intake-related questions or sending follow-up texts—while maintaining full compliance. It’s a simple way to scale your front-desk operations without compromising patient trust.
Real results from real businesses
With more than 2,000 businesses now using RingCentral AI Receptionist, the results speak for themselves across industries:
- Healthcare: Axis Mental Health significantly reduced missed calls and increased new patient intakes by 60%, translating to an additional $1.7M in revenue.
- Professional services: Integral Recruiting Services automates 93% of calls, allowing staff to focus on high-value tasks like candidate placement and client engagement.
- Financial services: Big Think Capital eliminated $3,000 in monthly staffing costs, freed up 10% of their team’s time, and reported a seamless setup experience—so simple they contacted support thinking they’d missed a step.
“When you’re growing as quickly as we are—adding 400 to 600 members a month—it’s challenging to have enough human receptionists to answer every call and route people to the right place across our five locations,” said Scott Carlson, CIO at Gloria Gates CARE. “AI Receptionist has been a game-changer, allowing us to use technology to manage and direct inquiries efficiently without adding more staff.”
Say goodbye to missed calls for good
Our vision is simple: every business should have access to intelligent, always-on customer service that scales with their growth and adapts to their unique needs.
Pricing starts at $39/month, including 100 minutes of usage. Additional minutes are available in flexible 100-minute bundles.
RingCentral AI Receptionist is now generally available to all businesses in the U.S. and Canada.
Explore RingCentral AI Receptionist here or call our toll-free number 1-8445-TRY-AIR to chat with Natalie, one of our AI Receptionists, to experience RingCentral AI Receptionist in action.
Originally published Jul 01, 2025
