You want your team to be as proficient and effective on the phone as possible. That’s a given. However, how can you be sure that they’re giving all they can give and being all they can be unless you’re able to monitor what they’re doing out there?
But how can you be sure they’re reaching their full potential without visibility into their actions?
ALT: Visibility into your team’s actions is essential to ensure they’re reaching their full potential.
Call recording is an essential tool for business teams today. It enables you to keep tabs on how your team is performing right where it counts—in the customer interaction space. Once you know how to record calls on Android, you’ll be able to reward excellence and remedy shortcoming.
In this post, we’ll go through what call recording can do for your team, as well as giving you instructions so you know how to get started.
What do we mean by recording Android calls?
Recording Android calls is all about capturing and keeping the exchanges that have taken place on Android devices. These recordings are then stored for analysis at a later date, usually by management or external consultants.
Call recording on Android can take place in a wide range of business applications, including survey work and in contact centers.
As we’ll see, Android call recording has its own distinct challenges that should be borne in mind if you’re considering embarking on this activity.
One final point to make about call recording. People often worry about the legal side of it, but it’s not an issue if you’re fully transparent. Tell the customer beforehand that recording’s going to take place, and give them the chance to object. For that matter, make sure your employees know they’re being recorded too.
Why do people record Android calls?
There are plenty of reasons why it’s worth learning how to record Android calls. Here are the main ones.
1. It keeps details readily accessible
Think about an important meeting at which lots of important information will be discussed. You’d be very well advised to go in with a means of making notes. This way, you can be sure that all those vital details won’t fade with your memory.
It’s exactly the same principle with call recording. Say a customer calls you about your HR software. You may be giving the call all your attention and you may feel like you finish the call utterly on top of everything discussed.
But then, in a meeting following the call, a colleague asks you how the customer felt about the recruiting dashboard, and your mind goes blank. Was it even brought up? Now you come to think of it, you’re just not sure.
But this won’t be a problem if you’ve recorded the call. You can go back and properly assess the customer’s opinion of that dashboard, which leads to improvements in the product and recognition of a job well done for you.
Another aspect of this benefit is that the phone can be an imperfect communication channel. Audio quality can be substandard and background noise can interrupt and distort the call, so you can miss important details at first hearing. When you have a recording to play back as often as you need to, you stand a better chance of capturing all those vital details.
These kinds of benefits can make individual team members much more productive.
2. It saves time and aids understanding
If you’re wanting to bring another agent into a customer care situation, especially where there’s a lot to be covered, you can save everyone a lot of time by just playing the new team member a recording of the agent-customer discussion. And saving time is a necessary ingredient of better organization and performance.
The advantage here goes beyond saving time, however. It’s also hugely useful for the incoming team member to hear exactly how a discussion went, as well as the unspoken mood of the call.
Laughter, hesitation, tone—these are all important aspects of an interaction that can fall by the wayside if we restrict ourselves to a quick summary. A recording allows the listener to accurately capture the feelings that the customer is experiencing as a result of the call. This allows a second agent to join an ongoing interaction without any jarring changes of tone.
You can of course use voice analytics for an extra layer of insight here.
3. It improves team coaching
When you learn how to record calls on Android, you’ll unlock a truly transformative tool in terms of bringing your team’s performance up to scratch.
It’s a fact that not everybody in your team is going to be perfect at everything they do. Their abilities on the telephone are no exception. In fact, it’s a very rare person who can’t improve their phone skills.
For this reason, it makes all kinds of sense for a business leader to be able to listen to what team members are saying on those phones, and to how interactions get shaped as a result. But you can’t be tied to a headset whenever your agents are talking on the phone.
Live monitoring has its place—for example, supervisors can interject in real time should the need arise. But, in general, it’s highly useful to be able to access recordings after the fact. This way, they’re available at a time to suit you. Plus, you can fast-forward through irrelevant portions as well as replaying important (or misheard) segments.
The potential this represents in terms of granting supervisors first-hand accounts of phone conversations is remarkable. You can use the same recording in a follow-up session to show the team member where their performance may have veered off-course.
Of course, recordings are not just for identifying sub-optimal performance. If you hear an outstanding example of good practice, it can boost individual and team morale to publicly praise the team member responsible.
4. It helps you to stay in touch with your customers
You have target customers. You have hypothetical customer profiles. These are informed by all manner of sales data, and can be fairly accurate representations of reality. However, if you want to check to see who your customers really are, you need to listen to them on the phone.
What your customers want to talk about—as well as, crucially, how they express themselves—will tell you all you need to know about who’s buying your products. By analyzing this, together with any of the other communications contained in your omnichannel customer service strategy, you’ll arrive at a sophisticated picture of your customers’ preferences.
The need to lend an ear to your customers is just as important as listening to your team members.
How do you record Android calls?
The first thing to note is that it’s not as straightforward as you might think. Android phones often lack a built-in call recording feature. You may also find that apps with call recording features are blocked from doing what you need them to do. But don’t despair. There are solutions that give you great high-quality recording capabilities.
One option is to use a third-party app like Google Voice on your incoming calls. The record button will capture everything, for you to access easily later on. However, it won’t record outgoing calls, or internal communications.
Another possibility is to use the Cube Call Recorder app, which will record anything you want across platforms such as Zoom and Teams.
One of the most popular routes is to use the RingCentral app, which provides a reliable and robust Android call recording facility. It’s a simple to use and highly versatile phone app, covering all mobile and desktop services. You can have it set to fully automatic recording, or on-demand for when you don’t need everything recorded.
Recording recommended
When you have a team of individuals all trying their best to deliver great customer service, it can be tricky to stay on top of their efforts. Using call recording on their Android devices helps you stay abreast of performance and productivity.
You can also offer support where necessary, using recordings to inform the support you provide, making it as useful and applicable as possible.
Knowing how to record Android calls helps in other ways too. You get to hear your customers, which can only be a good thing in terms of business direction, organization and productivity.
Recording calls supplies you with invaluable data on agent-customer interactions. Get this right and your business will thrive.
FAQs
Can you record a phone call on an Android device?
You can record a phone call on an Android device but it might not be as straightforward as you’d like. You usually need to use a third-party call recording app, like RingCentral’s app, to record conversations.
Is it legal to record a phone conversation?
It’s legal to record a phone conversation as long as everyone participating is fully aware that recording is taking place and has the opportunity to object.
Updated Jun 09, 2025
