AI Communications
Why telcos select RingCentral as a partner of choice for AI business solutions
The future of business demands more than just connectivity, it demands intelligence. Telcos stand at a critical juncture, poised to transcend their traditional role as passive data pipe or basic voice providers. Faced with significant challenges like margin pressure and churn, telcos have a significant opportunity to transform their portfolios, moving beyond conventional offerings to become indispensable strategic partners.
By integrating RingCentral’s AI-first solutions into their offerings for the businesses they serve, telcos can unlock powerful, flexible, and highly profitable new revenue streams, attracting new customers and cementing existing relationships. This symbiotic evolution empowers their business customers to boost revenues, enhance customer support, and maintain a competitive edge.
RingCentral is already the trusted partner for telecommunications leaders like AT&T, Telus, Charter Communications, and Vodafone, empowering them to deliver cutting-edge solutions to their business customers. We forge strong alliances with global telcos, cable operators, managed communication providers (CSPs), and Local Exchange Carriers (LECs) because we consistently deliver.
Our proven ability to generate double-digit revenue growth, coupled with quick and easy setup, ensures seamless customer adoption and significant churn reduction. We’re not just a vendor; we’re the strategic partner that fuels your success.
RingCentral AI is the backbone of our platform, transforming every call, message, and meeting into a productivity advantage. Far from being standalone tools, our AI seamlessly integrates across our communication stack, delivering measurable results for organizations of all sizes. We believe AI empowers humans, not replaces them.
RingCentral leverages practical AI, including generative AI (gen AI), and more recently agentic AI that reasons, acts autonomously, and continuously learns. Solutions like RingSense, AIR, and RingCX with built-in AI, are digital productivity multipliers that eliminate friction, automate mundane tasks, and frees employees to think faster, act smarter, and deliver exceptional experiences.
RingCentral’s key AI solutions and their impact
RingCentral’s integrated AI solutions are designed to enhance every aspect of business communication and customer engagement, providing a seamless, business-wide intelligence.
RingSense Conversation Intelligence
RingSense transforms raw conversations into actionable intelligence. It goes beyond simple transcription by analyzing 100% of interactions, providing AI-powered insights for coaching, sentiment analysis, and call scoring. Supervisors can gain clarity without manual effort, and managers can coach with sharper insights.
RingSense includes features like:
- AI Call Notes which instantly capture key decisions and actions during calls, saving employees approximately 4 hours per week on manual note-taking.
- AI call and meeting summaries includes notes, action items, key moments and in-depth call analysis like talk time and sentiment for recorded calls and meetings.
- AI Writer and Translator polishes messages or creates them from scratch, and can translate them into languages like Chinese, French, and Spanish, simplifying global collaboration.
- AI Ask and Retrieve enables natural language queries to search for information from real-time and historical conversations across phone, SMS, and voicemails.
- AI live transcriptions and closed captions offer real-time speech-to-text conversion with live history, jump back features, and post call transcripts (video transcripts (for video calls) in multiple languages.
AI Receptionist (AIR) Everywhere
The AI Receptionist (AIR) is a 24/7 virtual receptionist directly integrated into the platform, ensuring no missed calls and instant connection to the right expert. AIR offers instant appointment scheduling, SMS capabilities, immediate multilingual customer support, and context-based automated routing, which reduces wait times and blocks spam.
The new AIR Everywhere offering is particularly impactful, allowing businesses on any on-prem or cloud-based phone system to leverage its capabilities without a full rip-and-replace. This creates a low-friction entry point for companies to expand their customer base and positions telcos and communication service providers as AI-first companies, not just phone system providers, opening up a wider total addressable market (TAM).
Some key highlights of AIR Everywhere include being always available 24/7, offering instant appointment scheduling and SMS, and connecting customers to the right expert instantly. AIR can be easily set up and scaled based on customer needs, with affordable, flexible pricing even for the smallest businesses, conversational insights for better customer service, boosting ROI with automation of mundane tasks.
RingCX (Contact Center as a Service)
RingCX is an intelligent, omnichannel contact center solution that provides a seamless, immersive experience for agents and customers. Powered by AI, it unifies over 20 digital channels with voice and messaging into a single interface.
RingCX infuses AI into every phase of the customer journey: before, during, and after interactions.
- AI agents help reduce wait times and abandoned interactions, providing 24/7 self-service to customers.
- AI Agent Assist eliminates the need for agents to search through multiple documents, intelligently organizing knowledge content and providing suggested responses in real-time.
- AI Supervisor Assist accelerates supervisor workflows by proactively pinpointing calls requiring help and offering immediate context via real-time summaries and transcripts.
- AI Quality Management automates traditional quality assurance processes that only provide insights into 1-2% of interactions, with AI-powered scoring and insights from 100% of interactions.
- AI Interaction Analytics augments traditional post-call surveys, which normally have low response rates and often result in flawed data, by analyzing 100% of customer calls to calculate a predicted CSAT value.
Our solution redefines simplicity, offering a refreshing alternative to the complexity of traditional contact center solutions. It’s not just affordable and easy to deploy; it’s a powerful tool that seamlessly integrates the RingCX agent desktop with leading CRMs like Salesforce and Zendesk. This empowers agents to effortlessly manage interactions and access crucial customer data, all without the disruptive need to switch applications.
Targeting growth: Key vertical business use cases that telcos serve
RingCentral’s AI offerings are tailored to address the specific challenges and needs of various industries, enabling service providers to deliver significant value to their diverse client base.
1. Financial services
Financial services companies can leverage AI to automatically transcribe and summarize client calls, capturing key details for compliance and record-keeping, and gaining AI-driven insights to improve client relationships and ensure consistency. Small banks and credit unions can use AIR Everywhere with a new business number to ensure every client call is answered 24/7, providing a professional image and capturing every lead without requiring a full UCaaS commitment.
Read how a leading financial services company uses RingSense conversation intelligence to improve sales by 40% and save the department 50 hours monthly here.
2. Insurance
Insurance agencies can use AI to identify trends in customer questions or complaints, providing data-driven insights for policy updates or service improvements, helping them sell smarter. AIR can manage after-hours calls, routing urgent claims to on-call agents automatically, enhancing customer experience and ensuring critical inquiries are handled promptly. AIR can also answer common questions, such as common inquiries, like coverage options, premium quotes, and claims processes.
Read case study on how Eclipse Insurance uses RingCentral and RingSense to keep its multiple locations connected, continually improve its sales and service levels, and expand its hiring pool here.
3. Healthcare
For medical offices facing high call volumes, strained front desk staff, and missed patient follow-ups, AI solutions like a “SmartClinic Assistant” (comprising AI Assistant, RingSense, and AIR) lead to a better patient experience, reduced front desk burden, and fewer no-shows. Regional medical practice networks can unify patient call routing through AIR across a mix of modern cloud communications and legacy phone systems, handling FAQs and routing calls to the right department, ensuring no patient call goes unanswered.
Axis Mental Health, a Colorado-based clinic, leveraged RingCentral’s AI Receptionist to significantly reduce missed calls and increase new patient intakes by 60%, which translates to a projected $1.7M additional revenue. Read case study here.
4. Automotive
Auto garages can overcome missed calls, scheduling chaos, and poor tracking of customer concerns with a “Service Shop Assistant” (utilizing AI Assistant, RingSense, and AIR), resulting in more booked jobs, smoother scheduling and follow-ups, and improved customer service with less administrative work. Dealerships can use AIR to handle simultaneous inquiries 24/7, provide information on hours and services, and route customers to the right sales or service team member, improving customer service and streamlining operations. RingSense can also transcribe and summarize customer calls for autobody services, capturing vehicle details for accurate quotes and providing AI-driven insights for staff coaching.
Read how TruckSite improves efficiency by 200% here.
5. Retail
Retail stores facing challenges with staff busy in-store while calls come in, missed follow-ups for special orders, and lack of visibility into customer inquiries can benefit from a “Shopping Assistant” (with AI Assistant, RingSense, and AIR) to capture more sales, enhance customer experience, and allow staff to focus on the floor. Retail businesses can use AIR to scale customer service during peak seasons without additional staff, handling call spikes and directing calls appropriately. RingCX can manage all customer interactions from one platform, routing inquiries from webchat, email, and social media, with AI-powered summaries for targeted coaching. The Assistant can transcribe custom orders and draft follow-up texts for businesses, even providing real-time translations for a wider customer base, ultimately resulting in more Average Order Value and increased sales.
Read here how UK’s favorite coffee brand, Costa Coffee improved its customer service with RingCentral Contact Center.
6. Restaurants
Restaurants can solve issues of overwhelmed staff during rush hours, missed reservations, and inconsistent customer service with a virtual host (using AI Assistant, RingSense, and AIR), leading to fewer missed reservations, smoother service during peak times, and happier guests.
Read how Chili’s parent company Brinker International is improving the guest experience at more than 1,100 restaurants with RingCentral.
7. Real estate
Real estate agents constantly on the move, struggling with task overload, missed follow-ups, and limited time for overhead tasks, can benefit from an AI Admin (with AI Assistant, RingSense, and AIR) to close more deals, never miss a hot lead, and spend more time with clients. Property management companies can use RingCX to manage all interactions from one platform, automatically routing inquiries and providing AI-powered summaries for targeted coaching, leading to efficient lead management and improved agent performance.
Read here how Ray White Group moved to RingCentral’s fully cloud-native contact center de-risk the business and support their ambition of moving out of their data center, and opening a range of innovations, opportunities for future expansion and deployment of additional communications functionality.
8. Law offices
Law offices can address overwhelming deadlines, missed calls, and inconsistent communication with a custom front desk assistant (leveraging AI Assistant, RingSense, and AIR), ensuring no new client inquiries are missed, freeing up time for billable work, and maintaining consistent, professional communication. AIR can engage customers 24/7, pre-screen clients with qualifying questions, and intelligently route calls, improving efficiency and preventing lost opportunities. RingCentral seamlessly integrates with client management systems of law firms, ensuring all billable interactions are captured, and never missed.
Learn here how Cole, Scott and Kisane, a European law firm with multiple locations and over 1,000 employees replaces legacy on-premises phone system with modern RingCentral cloud communications solution.
Unlocking a new era of growth for telcos with AI
Partnering with RingCentral isn’t just about adding a product to your telco portfolio; it’s about pioneering an AI-first strategy. This strategic partnership offers significant advantages for service providers:
- Expanded market reach: Tap into a wider market by offering AI-powered cloud UC and CC. Our strength lies in generating double digit revenue growth for telcos.
- Solutions at every customer stage: For customers that are not ready to commit to the full suite of solutions, we provide affordable, standalone solutions like AIR Everywhere for any phone system.
- Increased revenue streams: Generate more revenue per account by leveraging RingCentral’s comprehensive AI portfolio for new business acquisition and expansion, while reducing churn.
- Enhanced brand value: Position your brand as a strategic tech partner, enabling your business customers to stay ahead of the curve with innovative, AI-powered solutions.
And finally,
- Unparalleled value for your business customers: RingCentral’s GSP team will help quickly set up our solutions for your customers and help them automate manual tasks with AI, freeing up staff for higher-value work, boosting productivity, empowering smarter sales and support teams for your clients and ultimately increasing operational efficiency.
Join us in shaping the future of business communications by co-innovating with RingCentral’s dedicated Global Service Provider team. Email me at [email protected] to learn more about bringing smart, AI-powered communication and contact center solutions to your business customers.
Updated Oct 21, 2025
