At RingCentral, we’re committed to helping customers simplify communication, enhance collaboration, and improve customer engagement. Our strategic partnership with Amazon Web Services (AWS)—the most trusted name in enterprise cloud infrastructure—enables us to deliver on that mission at global scale.

Together, RingCentral and AWS are solving key challenges faced by IT and business leaders: fragmented communication tools, inefficient contact center workflows, and procurement friction.

Today, we’re announcing a major update that expand this partnership and provide customers with more flexibility, faster deployment, and easier scaling:

RingCX is now available in AWS Marketplace, adding a powerful contact center option with simplified AWS billing, alongside our existing RingEX UCaaS solution

Taken together, these developments mean a more integrated, intelligent, and easily accessible communications stack powered by AWS’s trusted cloud infrastructure.

RingCX is now in AWS Marketplace

RingCX agent dashboard

RingCX is RingCentral’s cloud-native, AI-powered contact center solution—built for organizations that want enterprise-grade capabilities without the cost and complexity of custom development.

Now available in AWS Marketplace, RingCX gives teams the ability to quickly stand up a modern, scalable contact center using the same procurement workflows they already rely on with AWS. This simplifies adoption for IT leaders, accelerates go-live timelines, and streamlines budget approvals through consolidated billing.

RingCX is purpose-built for:

  • IT and CX leaders who want to deploy quickly, configure easily, and avoid complex builds
  • Support and service teams that need to engage with customers across voice, chat, SMS, and social in one place
  • Operations teams looking to optimize staffing and performance with AI-driven agent assist, sentiment analysis, and call summarization
  • CRM-heavy environments, thanks to native integrations with Salesforce, Zendesk, and ServiceNow

Because it’s now in AWS Marketplace, customers can:

  • Simplify procurement by purchasing RingCX through their existing AWS account
  • Consolidate billing and vendor management
  • Apply their RingCentral investment toward their AWS Enterprise Discount Program (EDP) spend
  • Accelerate compliance by leveraging AWS’s pre-vetted security, privacy, and architecture standards

This provides customers with a faster path to launching an enterprise-grade, omnichannel contact center—fully integrated into their broader cloud environment and ready to scale with demand.

How these solutions benefit your team

Contact center agent using RingCX sentiment analysis feature

Here’s how different teams inside your organization can benefit from the expanded RingCentral + AWS collaboration:

For IT leaders

Deploying communications and contact center solutions across multiple regions and departments can be a challenge—especially when balancing security, compliance, and interoperability. RingCX and RingEX are both cloud-native, pre-integrated, and AWS-vetted, giving IT full control with minimal complexity. Native support for single sign-on, multi-tenant environments, and user provisioning also means faster onboarding and easier management at scale.

For customer experience leaders

Delivering fast, consistent, and personalized support across channels is critical to customer satisfaction. RingCX gives CX leaders a unified, AI-powered workspace that streamlines agent workflows and eliminates tool switching. With built-in analytics, intelligent routing, and AWS-backed scalability, it helps drive higher efficiency, better service quality, and stronger customer loyalty.

For procurement and finance teams

AWS Marketplace simplifies sourcing, enabling teams to avoid redundant procurement cycles and streamline vendor management. Spend on RingCentral services can be counted toward AWS Enterprise Discount Program (EDP) thresholds, helping maximize the value of existing cloud investments. Centralized billing and simplified purchasing further support financial transparency and compliance.

Delivering on the promise of unified communications and cloud simplicity

Many enterprises struggle with a patchwork of disconnected tools—legacy phone systems, standalone contact centers, and manual integrations that slow down operations. RingCentral and AWS are solving this by offering a fully integrated, cloud-based platform that simplifies communication across the entire enterprise.

With RingCentral and AWS, you get:

  • A scalable communications platform that unifies UCaaS and CCaaS
  • Omnichannel support and AI automation built to improve agent performance and customer satisfaction
  • Fast, secure procurement in AWS Marketplace, aligned with cloud spend strategies
  • Global reliability and enterprise compliance, delivered through AWS infrastructure
  • The ability to scale quickly without new infrastructure or custom builds

By standardizing communications with RingCentral on AWS, businesses gain a modern communications IT platform to power employee collaboration and customer engagement—across every department and channel.

Ready to unlock more value from your AWS investment?

RingCentral and AWS partnership

Maximize the value of your AWS investment with a communications platform that brings together your people, processes, and customer touchpoints.

Find RingCX and RingEX in AWS Marketplace to get started today.

Updated Jun 10, 2025