Question 1

What is unified communications and how does it work?

Accepted Answer

Unified communications, or UC, refers to a system that integrates multiple communication and collaboration tools—such as text messaging, video calling, audio conferencing, telephony, project management, and more—into a single cloud-based communications platform. This is why UC is also often mentioned as UC&C, which simply means “unified communications and collaboration.”

With a UCaaS system in place, team members can access every message, file, link as well as any other internal communication tools and third-party services from any connected device. This also allows people to schedule online meetings with others inside and outside the organization, chat with teammates from all over the world, and simultaneously work on documents in real-time.

Question 2

What’s the difference between cloud-based phone systems and on-premises setups?

Accepted Answer

A traditional PBX (Private Branch Exchange) requires physical equipment to connect your phones to the PSTN (Public Switched Telephone Network). The servers and hardwired handsets must be installed on your premises by an engineer. As you can imagine, there’s a high cost attached to this—and then there’s the ongoing maintenance to consider. It’s also much harder to scale an on-premises setup because you’d have to go through all that again for each new location. Cloud-based phone systems don’t need any hardware, as it’s all owned and looked after by your provider. You don’t even need desk phones—you can use their own mobile devices or turn computers into cloud phones using software. You could have employees use their own devices if you want to. On-premises systems mean your phone number is tied to a specific location, with all phone handsets plugged into the network. With a cloud system, you can use virtual numbers (toll-free, vanity, or local), and log into your system from almost anywhere. Another big difference is the cost of calling. Cloud-based solutions make calls more affordable, including long-distance calls (because they’re not charged by distance, like landline calls are). And you’ll be getting advanced features included in the price of your plan or package.

Question 3

Why should I purchase RingCentral in AWS Marketplace?

Accepted Answer

RingCentral’s inclusion in AWS Marketplace offers many benefits to customers, including: Simplified Procurement: Purchasing RingEX in AWS Marketplace streamlines the procurement process, eliminating the need to add vendors to internal systems. Security and compliance: Offerings in AWS Marketplace undergo thorough security and compliance vetting, ensuring solution integrity and reliability. Consolidated billing and management: Get a single invoice for all of your IT spend through AWS instead of multiple bills from all of your vendors.

Question 4

Why should we choose RingCentral vs other UCaaS providers?

Accepted Answer

The top 5 benefits AWS customers enjoy when they upgrade their businesses communications to RingCentral’s RingEX product. All-in-one solution: By having a unified communications platform that does it all: message, video, and phone – on any device of your choice, RingCentral completely removes the hassle of using multiple tools to get the job done with a single solution. Improved flexibility: RingCentral’s integrated system allows you to seamlessly switch between various platforms, such as effortlessly going from your video call to your cell phone, without interrupting any communications. This makes remote work easier than ever before. Superior security and privacy: Trust that your data is safe at every level with exceptional security, global reliability, and privacy. With dynamic end-to-end encryption, we empower customers like you to do their best work – from anywhere and everywhere. First-class reliability: The importance of connectivity is at an all time high during this age of remote and hybrid work environments. With reliability as a critical factor in productivity, RingCentral effectively shields you from ever having a dropped or poor connection. Seamless integrations: This cloud solution blends in smoothly with the business tools you already use everyday, with its pre-built and custom integrations! It will make working significantly easier, boost productivity, automate workflows, and reduce the annoyances of your daily tasks.