Yesterday was held the ceremony for “Customer Service of the Year 2018” in Paris. Organised since 2007 by Viséo Customer Insights, this award’s aim is to test the quality of French companies’ customer services. 225 tests were done on the contact channels of each company : e-mail, social media, live chat, phone…
This year, the winners got an average rating of 15,48 out of 20, which demonstrates the excellent quality of their customer services. Among them, 3 Dimelo customers were awarded in their category:
- PMU has been elected “Customer Service of the Year” in the “Games” category for the second consecutive year. This award rewards PMU’s community-oriented approach and its multichannel strategy to answer its clients’ expectations (chat, social media, in-app messaging…).
- Direct Energie has been awarded in the “Utilities” industry for the eleventh consecutive year. Since its creation, Direct Energie on its market by its outstanding customer service. Its latest innovations such as its chatbots and in-app messaging help to always better accompany their customers.
- Aéroports de Nice Côte d’Azur received a prize in the “Airports” category. Travelers can contact the airport on a variety of channels (e-mail, social media…) and is very reactive to accompany them.
Congratulations to our clients and their teams for these rewards, and to all the winners!
Originally published Oct 20, 2017, updated Sep 24, 2021