Today, we’re introducing RingCentral AVA, a fully integrated AI virtual assistant that helps employees stay focused, connected, and productive.

AVA connects conversations, content, and workflows across the entire RingEX platform, bringing voice, video, and messaging together in one seamless experience. It captures details automatically, summarizes what matters, and helps teams act faster, all within the apps and channels employees already use.

Designed for real work

Employees today are juggling more tools and data than ever, often switching between apps thousands of times per day. AVA eliminates the friction of fragmented workflows by connecting voice, video, and messaging in one intelligent experience.

Most AI tools work in isolation. They summarize meetings or generate text, but they don’t understand how work actually happens. AVA changes that, bringing context, action, and trusted voice intelligence into every interaction.

According to RingCentral’s 2025 State of AI in Business Communications report, 88% of teams already use AI weekly, and most leaders say it’s essential for improving productivity. AVA delivers that intelligence directly where work happens.

“By putting trusted voice intelligence at employees’ fingertips, AVA makes work more productive and empowering,” said Kira Makagon, President & COO, RingCentral. “AVA is your personal virtual assistant that enables you to work smarter, faster, and more efficiently.“

What AVA can do

Unlike disconnected AI tools, AVA works wherever you do (across calls, meetings, messages, and chats) so you can stay focused without switching between apps.

Understand and summarize in real time

AVA listens across meetings and calls, automatically capturing key points, open questions, and follow-up actions. It generates polished summaries and highlight reels so teams can stay focused on the conversation rather than note-taking.

Help you move from insight to action

From drafting or refining messages (and even translating them across languages) to surfacing next-step prompts and guiding you toward relevant workflows or settings, AVA helps translate discussions into action.

Empower self-serve learning and productivity

AVA makes it easy for users to onboard smoothly and build confidence using RingCentral. It proactively offers suggestions, assists with setup, and helps users discover new tools and features, allowing productivity to improve over time with less handholding.

Work securely, anywhere

Built on RingCentral’s enterprise-grade AI platform, AVA keeps data private and compliant, giving teams the confidence to use it across every interaction.

Built on trusted voice intelligence

AVA is designed around how people communicate. It understands tone, intent, and meaning from real conversations (not just text), enabling more accurate summaries and actionable insights.

Voice is the future of AI: 81% of business leaders plan to adopt tools that analyze voice data in the next year, recognizing it as the richest source of insight.

This is where RingCentral stands apart. AVA combines decades of trusted voice intelligence, drawn from billions of minutes of secure, anonymized business communications, with the latest advancements in conversational AI. That scale and depth give AVA a uniquely deep understanding of how people actually talk, collaborate, and get work done.

Built on RingCentral’s enterprise-grade platform, AVA operates inside the same trusted ecosystem global organizations rely on for compliance, security, and reliability.

Real businesses, real results

Companies already using features of AVA’s technology are seeing results across industries.

At the Detroit Pistons, AI-powered not-taking has streamlined internal operations. “Implementing AI for our operations has been a game-changer,” said Paul Rapier, VP of IT. “It’s improved how we stay organized and aligned, especially during complex planning sessions.”

Cross Country Healthcare uses AI summaries to keep teams synchronized. “Using AI-powered notes for calls and meetings has been a game-changer for our workflow,” said Izzy Choute, Telecommunications Engineer III. “The automatic transcription captures every detail, and the smart summaries help us revisit key points quickly.”

At Kitay Law Offices, the call notes feature has transformed client intake. “It’s made a significant difference in our process for potential new clients,” said Thomas Pivnicny, Managing Partner. “If we miss something, we have something to fall back on.”

Across industries, teams report smoother collaboration, faster decisions, and stronger client relationships powered by RingCentral AI.

Built for what’s next: agentic AI

AVA marks RingCentral’s continued step toward agentic AI: intelligent systems that take initiative on your behalf.

Gartner predicts that by 2028, 15% of daily work decisions will be made autonomously by AI. AVA is built for that future. Soon, it will go beyond summarizing and assisting to handling proactive tasks like scheduling, routing, and workflow management, turning insight into action automatically.

It’s the beginning of a new era where employees and AI work side by side, making business communication more connected, intelligent, and human. With 97% of business leaders planning to increase AI investments over the next five years, AVA sets the foundation for that evolution. And because AVA lives across every part of the RingEX platform, it keeps that intelligence connected (from your first call of the day to your last message) so context is never lost and collaboration stays effortless.

AVA fits naturally into how you already work, and transforms how you work. You start thinking faster, going deeper, and staying effortlessly on top of everything. With the repetitive tasks handled, you have the space to focus on what only you can do: the creative, strategic, and human work that moves your business forward.

Get started with AVA

AVA is available now in the U.S. through an early access program for all RingEX customers. Existing users will be able to activate AVA at no additional cost once it’s generally available.

Learn more and join the waitlist at https://www.ringcentral.com/products/ai-virtual-assistant.html.

Updated Nov 05, 2025